Account Director (Ecommerce) - THG Ingenuity

The Hut Group

London, GB / England, GB
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/07/2021
  • Website: thg.com
  • Company Address: Voyager House, Chicago Avenue, Manchester, M90 3DQ

About The Hut Group

THG has grown from a start-up business to a global digital commerce group, fast becoming one of the world’s leading beauty and wellbeing online retail organisations.

Job Description

THG is one of the world's leading online beauty and wellbeing retailers, home to premium brands such as lookfantastic, ESPA, GlossyBox, and Myprotein; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our 8000-plus employees represent 66 nationalities and work in offices located in 11 cities around the globe.

Our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey. THG believes in the power of meritocracy. We invest in the development of our people to help everyone achieve their full potential.

THG Ingenuity

THG Ingenuity solves global and local challenges for its partners, including, Nestle, P&G and Hotel Chocolat by delivering a seamless, effective and scalable direct-to-consumer retail model by incorporating all the required components for global digital commerce into a single, digital platform. This enables THG to offer brands access to every product and service required to launch and scale a global e-commerce solution through a single SaaS relationship, which eradicates the complexity and cost of multi-partner relationships. Built to empower both brands and customers alike, the Ingenuity ecosystem takes all the pieces needed for successful e-commerce propositions, and places them under one roof. Encompassing everything from Influencers, SEO, PPC, Content, Affiliates, Paid Social, Social Media, CRM to, Client Marketing.



The Role:

    Account growth & management of Key Accounts
    Accountable for accelerating project backlog associated with the customer
    Driving services renewals and up-sell/growth
    Owning change requests and extensions
    Internal communications strategy & execution related to the customer
    Responsibility for handoff from pre-sales, internal kickoff, and project initiation
    Oversight Of Project Management And Administration
    Resource scheduling, staffing, onboarding & transitions
    Health reporting, ownership and management of escalation
    Partnering with practice leaders on resourcing needs, technology gaps, solution-specific pre-sales support, and BU support

Requirements

    Proven account management experience
    Must have experience working within ecommerce sector

    Excellent communication skills
    Great organisation skills
    Ability to manage multiple clients
    A positive and tenacious attitude and an unyielding passion for success
    Extensive social and business networks
    Target driven and total focus on achieving targets and helping grow business
    An outside the box, pro-active approach to self-generate business through activity, referrals and networks

Benefits

    Competitive Salary
    THG Bonus Scheme
    THG Staff Discounts
    Gym Memberships

 

Unfortunately because of the high volumes of applications our opportunities attract, we are sometimes unable to respond to every application. If you haven't heard from us within 14 days of applying, please consider your application to have been unsuccessful on this occasion. Should you have any specific questions about this or other applications for positions within THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.