Head of Platform Reliability Engineering


United States of America
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/05/2021
  • Website: lacework.com
  • Company Address: 700 E El Camino Real Suite 130, Mountain View, CA, 94041

About Lacework

Lacework delivers threat/anomaly detection and compliance across multicloud environments, workloads, containers and K8s.

Job Description

Cloud computing is revolutionizing IT and forcing organizations to rethink their approach to cloud security. Lacework is at the forefront of this transformation. We enable security teams to effectively secure public clouds – by eliminating repetitive, manual, and labor-intensive security tasks. Using Lacework, security teams can seamlessly scale security as their cloud footprint grows. 

Lacework is looking for a Director/Manager, Sustaining Engineering.  As Director/Manager, Sustaining Engineering, you will lead the continued evolution of our support organization, building a team of sustaining engineers who will be responsible for being enablers of engineering velocity through command over our codebase, resolving bugs and evolving capabilities requested through feature requests.

You will report to the Support and Sustaining Engineering Leader, who is responsible for Customer Success Engineering, Value Added Services, and Sustaining Engineering.

The Role:
  • Recruit and inspire a team of talented engineering professionals that are passionate about resolving complex customer problems
  • Provide coaching and guidance to help them excel and build a work environment that draws people to the team
  • Lead a Sustaining Engineering team to rapidly deliver bugs/features to minimize friction during renewals and expansion
  • Drive a feedback loop and insights on prioritization to the Product and Development teams to represent the voice of the customer and the needs of the customer-facing teams as an extended leadership team member for our VP, Product and VP, Engineering
  • Refine, influence, and enable a comprehensive resourcing strategy for including contractors
  • Other responsibilities as assigned


  • Bachelor's degree in business or equivalent discipline
  • 10+ years experience working with enterprise support teams as an internal customer; SaaS experience preferred
  • 5+ years experience as a people manager; successful leadership track record that includes building and scaling teams - experience at high-growth companies or scaling revenue is preferred
  • Experience collaborating across the organization at all levels and functions across a company
  • Experience contracting and managing 3rd party outsourcing relationships
Personal Attributes/Interpersonal Skills:
  • Trusted Advisor: provides advice across multiple areas of expertise, and builds broader capability
  • Challenges the existing method and constantly innovates
  • Able to easily work well with individuals at all levels
  • Builds organizational relationships and fosters open communication
  • Excels at cross-functional collaboration
  • Flexible and adaptable to changing demands based upon the needs of the business
  • Able to work independently, establish priorities and demonstrate good judgment skills
  • Able to multi-task and perform well under pressure
  • Smart, analytical, creative, efficient, driven, and tenacious
  • Strong written and oral communication skills

Lacework is an Equal Opportunity Employer. It is the policy of Lacework to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.