Job Description
Come be a part of something exciting in the e-commerce world! Curated - a fast-growing, Forerunner Ventures-backed startup - is changing the way people shop online. Our platform allows industry experts to monetize their passion by helping consumers make difficult buying decisions online.
We’re a team of 50+ individuals who love solving challenging problems and building technology. Our founders include tech industry leaders from companies including Google, LinkedIn, and Facebook with several exits under their belts.
This position will sit on the Expert Team. You will support, promote, and improve the expert experience across all of our categories to ensure that the expert community is healthy and thriving. These hundreds - soon to be thousands - of passionate experts are the heart of Curated. You will work at the epicenter of our business, working closely with experts as well as many cross-functional partners to shape the future of the expert community.
What you’ll do:
- Actively manage our expert knowledge base to ensure that information is up-to-date, comprehensive, and utilized
- Develop a communication plan to reach our entire expert network and drive all expert communications
- Work independently to implement strategic initiatives to keep experts engaged, fulfilled, and motivated
- Support and improve our ongoing expert learning and development program
- Manage expert operations and respond to expert support inquiries
- Understand and participate in the expert experience - get to know who are experts are, what they do, and how we can best help them succeed
- Collaborate closely with category managers, the marketing team, and other cross-functional partners to inform expert strategy and be an advocate for the expert experience
- Work with product managers and engineers to build tools to streamline and improve expert business processes
- ...and much more!
What you’ll bring:
- 2-5 years of experience in management consulting, business operations, or people strategy at a high-growth start up
- Empathy and proven interpersonal skills with a passion for understanding and working with people
- Data-driven and independent mindset
- Strong analytical and quantitative skills, experience defining and using metrics to test theories, confirm assumptions, and measure success
- Strong ability to communicate well and manage expectations
- Ability to distill complex issues into structured frameworks and actionable plans
- Ability to think both strategically and tactically with strong attention to detail
- An infectious and positive energy
- Demonstrated passion for at least one of our product categories
Compensation
- Salary and equity to be determined
Curated is proud to be an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.
