Technical Operations Executive

WorldRemit

London, GB
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/05/2021
  • Website: worldremit.com
  • Company Address: Kensington Centre 66 Hammersmith Road, London, United Kingdom, W14 8UD

About WorldRemit

We’re changing the way people send money abroad. We’re taking something complicated and making it simple.

Our people and our technology work together to create faster, easier and lower cost money transfers. We send to 150 countries around the world and have over 4 million happy customers – a number that’s growing every day. After all, 125,000 5★ reviews can’t be wrong!

Job Description

Who we are

We’re global, we’re growing and we’re going to need talent to keep up the pace. We’re making payments simpler for over 4m customers worldwide, in over 90 currencies. We’ve been around for 10 years, disrupting the market with a digital payment platform that aims to make sending money abroad as easy as sending a text message. 

There’s almost 1,200  of us already hard at work and we love welcoming new people. We’ve got offices across the world, from London to Sydney and 15 locations in between - they’re open for business but right now lots of us are working from home. Want to be part of our global growth story - read on…

About the role

The Technical Operations team sits at the heart of all the action and work tirelessly in the background to ensure that customers’ hard-earned money arrives seamlessly to their loved ones, fast. We are the crucial link between WorldRemit’s internal teams (Customer Service, Commercial, Tech, Marketing) and our external partners (pay-out partners, payment service providers, banks).

We want to add to our growing team with someone who can bring their analytical mind and customer centric approach to tackling problems that impact thousands of customers and recipients daily.

As a member of WorldRemit’s Payments team you will aim high, embrace challenge and always do what’s right; acting with integrity and building trust as you contribute to the company’s technical direction and long term decision making.

Reporting to the Senior Technical Operations Manager, you will:

  • Be the link between internal (Customer Service, Commercial, Tech, Finance) and external departments (pay-out partners, Banks, Payment Service Providers) - to spot trends, troubleshoot, investigate and escalate by preparing cases for the relevant teams to action further.
  • Set up and launch new pay-out partners, send markets and/or be involved with migrations.
  • Spot patterns and take a lead on resolving technical issues caused by internal or external systems.
  • Identify opportunities for constant improvement of current processes and services for better customer experience.
  • Be the point of escalation for both internal and external stakeholders.
  • Have an innovative attitude to problems, always thinking on what can be automated and how  

What we’re looking for from you...

  • Proactive and thrive in a fast paced environment
  • Own your work and work autonomously
  • Results-driven with a passion for problem-solving
  • Great attention to detail
  • Can multi-task and work under pressure
  • Ability to build meaningful relationships easily
  • Appreciate feedback and use it to grow and get closer to achieving your full potential
  • Have a strong understanding of integration processes

What you'll get from us

  • Life assurance of 3 times your salary, should the worst happen.
  • Pension scheme offering 8% matched contributions.
  • Private medical and dental care plans.
  • 25 days of holiday plus bank holidays, rising to 28 after 3 years.
  • Recharge days, 4 per year, 1 for each quarter
  • Cycle to work scheme
  • Various dining and shopping offers

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.