Marketing Operations Manager

Guild Education

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 04/04/2021
  • Website: guildeducation.com
  • Company Address: 999 18th Street, Suite 2240, Denver, CO, 80202

About Guild Education

Guild is at the forefront of the Future of Work, partnering with Fortune 1000 companies and non-profit universities to offer education benefits to their employees, with a focus on frontline workers. We partner with America’s largest companies including Walmart, Disney, Discover, Taco Bell and Chipotle.

Job Description

Guild is looking to add a Marketing Operations Manager to the Learning Marketplace Marketing team!

As the Marketing Operations Manager you’ll be responsible for the Marketo administration, QA, and data governance to ensure a great journey for our academic partners. This role will join the growing Learning Marketplace Revenue Operations team to help Guild Education scale our communications to be able to support us as we build out our network of academic partners to serve more students. This is a rare opportunity to play a critical role in the growth of a fast paced startup while making a direct impact on students’ lives by helping them achieve their educational goals.

A day in our open, collaborative workspace might look like:

  • Managing administration and expanded use of Marketo as the marketing automation platform. Optimizing our custom integration. 
  • Ensuring successful configuration, implementation, and maintenance of all marketing programs within Marketo.
  • Creating QA processes, dashboards, and alerting. Review all Marketo campaigns before they’re set live. 
  • Collaborating with members of our marketing team to help them build and optimize transactional emails.
  • Data governance and opt out compliance. 
  • Asset management.

In this role, you’ll grow and expand your expertise by:

  • Scaling marketing at a rapidly growing company.
  • Integrating new products into our marketing tech stack.
  • Coordinating strategy with portfolio strategy, marketing, and sales teams to ensure our marketing technology helps us to hit our ambitious goals. 
  • Serving as the Marketo expert, and pushing forward best practices. 

You’ll know if you’re successful by:

  • Increasing our access to data that allows us to power our marketing funnel.
  • Reducing the number of bugs! Develop dashboards, alerts, and processes for quality assurance. 
  • Providing metrics, infrastructure, and best practices to reinforce or adjust our marketing strategy.
  • Updating the marketing operations team’s processes to mirror best practices. 
  • Achieving established OKRs and expectations while demonstrating your passion for our mission - you'll receive ongoing feedback through your 1:1 meetings and go through bi-annual Structured Growth Conversations
  • Bringing enthusiasm, flexibility, and patience to the role to a fast-paced, fun, and collaborative environment.

You’ll join a team:

  • Focused on our double-bottom-line mission of changing higher ed for working adults
  • From diverse backgrounds – from traditional higher education, to reality tv stars, to educator,, to startup leaders (and more!)
  • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
  • Committed to building a diverse, equitable, and inclusive environment that you’d support every day

What you’ll add to Guild – as an individual and part of the broader team:

  • 3+ years of experience using Marketo – MCE certification preferred but not required.
  • Advanced experience with developing and maintaining a Marketo integration.
  • Experience with SFDC & Bizible preferred. 
  • Understanding of the B2C lead funnel and strategies to optimize lead conversions.
  • Experience with velocity scripting is a plus.
  • Marketing operations experience as it relates to email nurturing, funnel optimization, and database management.
  • Thorough understanding of marketing metrics and analytics, proactive in analyzing performance and making improvements.
  • Passion for our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise.
  • Something else? Wonderful, we’re curious to learn more about you!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.