Client Concierge

Senreve

Manila, PH
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/02/2021
  • Website: senreve.com
  • Company Address: , San Francisco, California

About Senreve

A luxury handbag company for the multifaceted modern woman. Dreamed up in SF, designed in NYC, and made in Italy.

Job Description

Client Concierge Team Member 

 

At SENREVE, empowerment and inspiration are at the heart of everything we do.  As a direct-to-consumer brand at the intersection of luxury fashion and technology, we’re also redefining what luxury means for a new generation.  

To support our growth, we’re looking for a smart and empathetic professional who understands how to connect with clients and create personal elevated experiences.  Our Client Concierge team members serve as true brand ambassadors who assist our global clientele 24/7 via email, chat, and social.  We believe exceptional service is about creating positive, memorable experiences, coming through during “moments of truth,” and adding value with a human touch during each and every interaction.  In this role, you’ll help us deliver this vision with consistency and passion.

This is a part-time remote contract position with the opportunity to go full-time in the future.  Candidates must have reliable access to their own computers and internet connections.

Location: Philippines or Hong Kong

Key Responsibilities:

  • Assist global clients with their sales and service needs via chat and email.

  • Assist with Community Management, replying to client posts and DMs on social media.

  • Serve as a brand ambassador by educating clients about our brand and products.

  • Drive sales by exploring client needs, building relationships, and sharing product expertise.

  • Provide kind and elevated service -- each client should feel appreciated no matter the issue.

  • Help improve operations by sharing suggestions and customer feedback.

  • Assist with side projects as needed.

Requirements:

  • High school diploma, general education degree, or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.

  • Minimum of 2 years of experience in customer service or other customer-facing roles.

  • Experience with social media community management is a plus.

  • Experience in sales or clienteling a plus.

Knowledge, Skills and Abilities:

  • Excellent written communication skills in English, Cantonese, and Mandarin.

  • Technological savvy, ability to learn new tools quickly

  • Strong problem solving and issue resolution skills

  • Independent, entrepreneurial spirit 

  • Team-player attitude

  • Knowledge of care center metrics and best practices a plus

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.