SERVICE DESK TECHNICIAN

uShip

Austin, TX, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/04/2021
  • Website: uship.com
  • Company Address: 205 Brazos Street, Austin, TX, 78701

About uShip

uShip.com is the world’s largest and most trusted transportation marketplace primarily serving the freight, household goods and vehicle shipping markets. Consumers and businesses can compare and book upfront quotes, name their own price or receive auction style bids from over 225,000 customer-reviewed Transportation Service Providers, ranging from independent owner-operators to the largest freight carriers and brokers.

Job Description

LOCATION
Austin, TX 78704
EMPLOYMENT TYPE
Full Time Employee
MIN. EXPERIENCE
2-5 years

JOB OVERVIEW
uShip is seeking a talented individual to join our team as a full time Service Desk Technician. This individual will be a part of the uShip IT team.  If you are  motivated, smart, and driven and want to work in an energetic and entrepreneurial environment with outstanding career and growth opportunities, then this is the opportunity for you!

JOB RESPONSIBILITIES
  • Resolving internal employee IT and PC issues
  • Setting up and configuring laptops and workstations for new or existing employees
  • Configuring and troubleshooting smartphones, chat clients, wireless settings, printers, televisions, peripherals, etc.
JOB REQUIREMENTS
  • Working knowledge of multiple operating systems (Windows and Mac)
  • At least 2+ years of prior technical customer support experience
  • Self-starter with the ability to work independently when required
  • Must possess solid verbal and written communication skills
  • Ability to multitask, handling multiple customer issues in a fast paced environment
  • Solid problem solving skills with the ability to methodically troubleshoot complex technical issues

OUR IDEAL CANDIDATE
  • 3+ years of related work experience
  • Exceptional customer service skills
  • Familiarity with Office365
  • Experienced in Microsoft Windows 10 and Active Directory;  Microsoft Office 2016, 2019 and 365
  • Excellent PC Desktop, Laptop, and Mac troubleshooting skills
  • Desire to be involved in aspects of systems and network projects
  • A+, Network+ Certified or equivalent

WHY WORK AT USHIP?
uShip offers big-company benefits in a small sized company because we really value and are committed to our people. There are even some extras that will surprise you. 
  • 100% Paid Health and Dental available
  • 401(k) matching with no vesting required
  • Stock Options
  • 100% paid maternity and paternity leave
  • Monthly Wellness Reimbursements
  • uShip shipping credit ($750)
  • Pet Insurance
  • Dog-friendly 
  • So much more!

COMPANY OVERVIEW
uShip is the world’s first and largest shipping marketplace, making it quicker, easier, and more affordable to ship large or bulky items. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers.  From cars to cranes and furniture to freight, our straightforward and transparent platform helps people, businesses, e-commerce sellers, and multinational logistics companies ship with greater speed and efficiency.  Customers save money and service providers make money using their empty cargo space – everyone wins!  

INCLUSIVITY IS KEY!
We welcome diversity in all its forms, and believe we’re better collaborators, strategizers, and thinkers because of it. We show pride in our community by giving back and working with local charities. uShip is an equal opportunity employer. We are inspired to find candidates who embody our Core Values. uShip prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, age, parental status, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.