Deployment Specialist

SVT Robotics

Norfolk, VA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/04/2021
  • Website: svtrobotics.com
  • Company Address:

About SVT Robotics

Businesses and robots connect to our platform. We do the rest.

Launched in 2018 by co-founders A.K. Schultz and Michael Howes, SVT Robotics has a singular focus: to develop products that make rapid deployment of enterprise robot technology quick and easy.

Our SOFTBOT™Platform eliminates long development cycles and expensive, inflexible custom code. We’ve redefined and automated the integration process, enabling our clients to launch complex, multisystem deployments in weeks rather than months or years. Better yet, robotics already connected to our platform can be configured with drag-and-drop ease and deployed in just hours.

Job Description

At SVT Robotics, we enable companies to adopt and integrate industrial robotics in days and weeks instead of months and years — without the need for custom code. That’s a game changer! It’s possible with our SOFTBOT™️ Platform — the only one of its kind — and it means our clients can rapidly deploy robot technologies that will transform their business and adapt quickly to a changing market.   

Based in Norfolk, Virginia, we serve customers across the U.S. and Europe. Our company is small and fast-paced, growing but nimble. The SVT Robotics founding team is comprised of robotics industry and software experts, and our investors include some of the top VCs in the country. 

We’re thrilled with the increasing demand for our platform! In response, we are growing our Customer Success organization to help pave the course towards rapid growth and expansion. If you’re excited about our potential and possess an entrepreneurial spirit and zeal for achieving results, we’d love to connect. 

Deployment Specialist 

We are looking for a founding Deployment Specialist to join our team to successfully deploy products and provide a high level of customer delight. You’ll come in at the ground level and build the plane while flying it, i.e., perform the job while also crafting the holistic framework of the position. This role requires both technical and customer-facing skillsets; you’ll be the primary point of contact with customers from the kickoff meeting through complete deployment of their solution. You will work proactively to ensure their success and step in to mediate if any challenges arise. 

About you  

  • You are a highly effective communicator, comfortable talking with a wide variety of people 
  • You are a troubleshooter; you want to collaborate on solutions rather than stress out when something doesn’t work as intended 
  • You prioritize punctuality and respect established timeframes, both internally and around customer deadlines  
  • You enjoy helping people figure out their blockers in order to better facilitate their success 
  • You’re tech-savvy and have experience troubleshooting connections of multiple systems in a professional environment, including networks (Network TCPIP, SOAP over XML), systems (Unix, Linux, Windows Server), and databases (Microsoft SQL, RavenDB, Kibana, Document Based DB, Time Series DB) 
  • You seek to understand other SVT team members’ roles so you can better perform in yours 

About the opportunity 

  • Deploy SVT Robotics’ SOFTBOT Platform to new and existing customers (most will be new customers that have never used our platform) 
  • Work on a customer-facing team at an early-stage startup = huge growth potential!  
  • Travel to customer sites across the U.S. (up to 30% travel) 
  • Troubleshoot and identify technical customer issues and have the autonomy to resolve them 
  • Learn from our current deployment specialists and project team members 

 About us  

  • Competitive salary and compensation structure  
  • Health benefits, including medical, dental, vision, and 401k  
  • Unlimited, flexible PTO and generous holiday schedule  
  • Flexible parental leave  
  • Fun, innovative team and culture 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.