Director, International Supply Chain

Sendoso

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/04/2021
  • Website: sendoso.com
  • Company Address: 447 Battery St, Floor 2, San Francisco, CA, 94111

About Sendoso

Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers. Trusted by over 500 companies, Sendoso is an essential part of successful demand generation, account-based, and customer experience programs.

Job Description

Sendoso is where you go to build something bigger than yourself. We’re a San Francisco-based  Series B company with $54M in venture capital, more than 700+ customers and 15,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 
 
One of LinkedIn’s Top Startups for 2020, ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
 
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place. 
 
 
About Your Role: 
 
Sendoso is looking for a customer-centric individual focused on developing a world-class international supply chain. This individual will be responsible for developing efficient processes for our Sendoso distribution centers and our partner organizations. Flawlessly execute our international Sending processes and expansion plans. Ensure all of our international sends are delivered on time and in accordance with international regulatory, tax and duty requirements. Clearly document our processes and specifications to ensure our partner organizations along the supply chain are measuring up to the Sendoso barand and our customer expectations. Seamlessly deliver on all internally defined international KPIs.
 
Who You Are:
 
You are a highly strategic leader with experience in international logistics, supply chain, and third party partnerships. You bring a wealth of technical expertise in international shipping, duties, customs, country specific data requirements.  You will work with existing functions within our company and will be building upon a foundation that is already created. Your expertise and drive for an exceptional customer experience will focus our attention and bring our international supply chain work to the next level. You possess the ability to convince the skeptics, while motivating the masses to implement your vision. You don’t take no for an answer and you pride yourself on your ability to get things done without a preconceived formula.

You will be focused on:

    • Implementing a global warehouse technology solution
    • Defining and executing against aggressive international shipping SLAs
    • Product enhancements to make supply chain and logistics services easier to use for our customer
    • Defining and executing against an international supply chain and logistics roadmap
    • Ensuring reliable and expedient communication with all of our international partners
    • Managing our customer’s international inventory turn and packaging availability
    • Developing processes for our international partners for specialized service offerings and projects
    • Comprehensive understanding of the nuances of import/export data requirements
    • Global transportation and logistic modelingHolistic warehouse efficiency process implementation
    • International supply chain and logistics profitability

Experience:

    • 10+ years’ experience in supply chain and logistics
    • 5+ years experience with international supply chains
    • 5+ years’ experience in eCommerce
    • Excellent communication, business acumen, organizational, and time management skills are necessary for success in this role
    • Ability to manage influence through persuasion, negotiation, and consensus building
    • Vendor management and procurement experience required
    • Strong empathy for customers AND passion for revenue and growth
    • Analytical and process-oriented mindset
    • Demonstrated desire for continuous learning and improvement
    • Enthusiastic and creative leader with the ability to inspire others
    • Excellent communication and presentation skills
    • Relevant Bachelor’s degree

What You'll Love:

    • Highly competitive compensation and equity plans
    • Comprehensive Medical Plans 
    • Take-What-You-Need Time Off
    • Vacation Bonuses 2X/Year
    • 401K Plan
    • FSA Plan 
    • Flexible WFH policy
Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.