Customer Support Specialist (Remote)

SWORD Health

Dallas, TX, US / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/03/2021
  • Website:
  • Company Address: , New York, NY

About SWORD Health

SWORD Health is a digital musculoskeletal (MSK) therapy provider. We pair licensed physical therapists with innovative technology to help people overcome their chronic and post-surgical pain faster and more cost-effectively. We’re on a mission to free two billion people from pain by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.

Job Description


SWORD Health is a pioneering digital healthcare company working to relieve the millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We’re on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.

What We're Looking For...

        Have a positive, empathetic and professional attitude toward our customers at all times;
        Respond promptly to customer inquiries;
        Knowing our product so you can provide support in all its components;
        Manage customers requests from beginning to end;
        Process orders, forms and requests;
        Communicate and coordinate with the customer support team and other teams as necessary;
        Identify and assess customers’ needs to achieve satisfaction and provide professional customer support.

Required skills and experience:

        Proven working experience in providing customer support through phone and chat;
        Knowledgeable and experienced in service desk solutions;
        Able to work under pressure in a fast-paced environment;
        Able to work across all levels within an organization with a collaborative approach;
        Proficiency in English.

To ensure you feel good solving a big Human problem, we offer:

        A bright future at a promising high-tech startup company;
        Career development and growth, with a competitive salary;
        The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change an industry;
        A stimulating atmosphere with room for creativity - fast-paced, fun, and energetic startup with a friendly culture;
        A flexible environment where you organized your work dynamic: flexible working hours, remote work policy and unlimited vacations;
         Access to health and well-being programs (yoga classes, digital therapist sessions).

Please note that SWORD Health Recruiting will only correspond through domain email addresses. Any outside requests claiming to represent SWORD Health Recruiting may be fraudulent. We will never ask you to submit payment or financial information to participate in our interview process. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the individual and consider reporting them to the relevant authorities, such as the US FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you received from SWORD Health Recruiting, please forward it to [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.