ECC Training & Engagement Manager


New York City, NY, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 04/03/2021
  • Website:
  • Company Address: 3 Park Avenue, Floor 22, New York, NY, 10016

About RapidSOS

U.S. public emergency response system moves to the cloud and leverages mobile / digital health data to optimize first responder efficiency in medical and safety emergencies

Job Description

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months:

    Launch in multiple countries internationally

    Doubled team size

    Grew revenue 10x+

    Raised $100M+

    Managed 200M+ emergencies (on average 400K/day)

    Helped save thousands of lives  

What this role is about:

As our ECC Training & Engagement Manager at RapidSOS, you’ll be responsible for owning training & development for all Emergency Communications Centers. This role requires you to develop training curriculums and materials regarding RapidSOS for regional, state level events, and national conferences. You will engage with public safety professionals and advocate for RapidSOS on social media, conferences, and individual communication centers.

What you’ll do:

    Develop training curriculum and materials regarding RapidSOS products, integrations, and solutions

    Support management of training portal in coordination with the product and public safety teams

    Identify, schedule, manage, and conduct virtual and/or in-person training sessions with ECCs and/or Public Safety software partners

    Advocate for RapidSOS on social media (in dispatcher groups, etc.)

    Participate on behalf of RapidSOS within industry forums and discussion boards (e.g., APCO PSConnect, etc.)

    Identify and conduct training at state and national conferences on behalf of RapidSOS

    Evaluate training opportunities within the public safety ecosystem whereby RapidSOS could provide positive impacts

What we’re looking for in our ideal candidate:

    Five or more years full-time 911 or public safety communications experience

    Two or more years experience as Communications Training Officer in an Emergency Communications Center

    Experience in creating and delivering training content in a virtual environment is preferred.

    ENP and/or RPL certification preferred

    Excellent interpersonal communication skills with the ability to lead group discussion and build consensus

    Two examples of previously developed training contents required

What we offer:

    The chance to work with a passionate team on solving one of the largest challenges globally

    Competitive salary and benefits and equity participation

    A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list!

This job cannot be performed in Colorado at this time.


If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.