HRBP, Care Operations


  • Job Type: Full-Time
  • Function: HR
  • Post Date: 04/03/2021
  • Website:
  • Company Address: 116 New Montgomery Street, Suite 500, San Francisco, CA, 94103

About Ginger

Ginger is reinventing mental healthcare by coupling data science and virtual delivery to provide immediate, personal support for anyone. Care from our on-demand mental health system is delivered through the Ginger app, available on iOS and Android, where members can conveniently connect with Ginger’s team of behavioral health coaches - 24/7, 365 days a year. For those in need of additional support, a therapist or psychiatrist can be added to their care team. Over half a million people have access to Ginger through leading employers, health plans, and other partners. The World Economic Forum has identified Ginger’s AI technology as a Technology Pioneer, and the company was recognized as one of the top 10 Most Innovative Companies in Healthcare by Fast Company.

Job Description

At Ginger, we believe that everyone deserves access to incredible mental healthcare. Our on-demand system brings together behavioral health coaches, therapists, and psychiatrists, who work as a team to deliver personalized care, right through your smartphone. The Ginger app provides members with access to the support they need within seconds, 24/7, 365 days a year. Millions of people have access to Ginger through leading employers, health plans, and our network of partners.

Ginger has been recognized by The World Economic Forum as a Technology Pioneer and by Fast Company as one of the Most Innovative Companies in Healthcare.

About the Role:

Ginger is looking for a seasoned HR Business Partner to join our People Operations team, who will be dedicated to supporting our Care Operations team. The HR Business Partner will provide strategic advice and direction to our Care leadership team, supporting key business initiatives and ensuring maximum organizational effectiveness. This role will be instrumental in developing, initiating, and driving HR programs, initiatives and policies in partnership with the People Operations team.

The Care Operations team is responsible for continuing to scale our people, processes and infrastructure while maintaining efficiency and a high quality of care for Ginger’s members and the Care team. The HRBP, Care Ops will play a critical role in supporting our clinician and coach network, and will be instrumental in developing, initiating, and driving People Operations programs and initiatives.

This role is both hands-on and strategic. Ginger is looking for a true business partner who understands that our people are our most valuable asset. You will be embedded within multiple organizations, and will work closely with the management teams as well as our employees on people related matters. 

Our employees are open, compassionate, service minded and passionate about the Ginger mission. Diversity, Equity, Inclusion and Belonging are top of mind in everything we do, and we are looking for a candidate who embodies and shares those values.  

What you'll do and skill set requirements:

  • Provide leadership and guidance to implement core People Operations policies, programs and practices necessary to drive people and business objectives
  • Analyze trends and metrics in partnership with the People Operations team to develop solutions and programs.
  • Maintain in-depth knowledge of legal and regulatory requirements related to day-to-day operations to ensure regulatory compliance.
  • Ability to acquire a thorough understanding of the business unit’s matrix, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
  • Work closely with the recruiting team to track talent acquisition metrics for this business unit, and support optimization efforts as needed
  • Excellent project and time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills. Data driven mindset. 
  • Provide day-to-day guidance to managers (e.g., coaching, career development, conflict resolution).
  • Provide thought partnership and input on business unit workforce and succession planning.
  • Work closely with management and employees to keep a pulse on morale and engagement, and to maintain high retention rates. 
  • Ability to quickly build relationships and trust in a high EQ environment 
  • Bring an appropriate sense of lightness and fun to your work, while also maintaining your commitment to professional rigor, integrity and credibility
  • Ability to influence across multiple levels, and via remote relationships
  • Strategic mindset and effective in “rolling up sleeves” and delivering results

About you and requirements:

  • 5-10 years in HR
  • Preferred: BA or higher in a human resources, business or humanistic discipline
  • Understanding of coach, therapist and psychiatrist care model, as well as clinical operations positions preferred
  • Excellent oral/written communication and listening skills; presentation skills  
  • Experience with applying the principles of design thinking in HR a plus 
  • Experience with hyper-growth companies, preferably in a digital health environment strongly desired
  • SHRM-CP or PHR/SPHR a plus


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.