Coach Manager

Ginger

Remote
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 04/03/2021
  • Website: ginger.io
  • Company Address: 116 New Montgomery Street, Suite 500, San Francisco, CA, 94103

About Ginger

Ginger is reinventing mental healthcare by coupling data science and virtual delivery to provide immediate, personal support for anyone. Care from our on-demand mental health system is delivered through the Ginger app, available on iOS and Android, where members can conveniently connect with Ginger’s team of behavioral health coaches - 24/7, 365 days a year. For those in need of additional support, a therapist or psychiatrist can be added to their care team. Over half a million people have access to Ginger through leading employers, health plans, and other partners. The World Economic Forum has identified Ginger’s AI technology as a Technology Pioneer, and the company was recognized as one of the top 10 Most Innovative Companies in Healthcare by Fast Company.

Job Description

Ginger’s mission is to create a world where mental health is never an obstacle. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. 

We are a fast-paced environment, learning and evolving quickly, so we can provide the best support possible to our members. This requires you to be adaptable, flexible, and friendly to a growth mindset. Our culture is extremely supportive, passionate and committed. We’re willing to go above and beyond to reach our goals, to step in and help each other out across all teams, and to give and receive feedback graciously.

Ginger is experiencing high-growth and is seeking a Coach Manager to provide robust support to and oversight of our coaching staff. You will manage a sub-team of coaches, monitoring performance and providing feedback on an on-going basis. As well, you will encourage a culture of continuous improvement, and focus on improving member and coach satisfaction and care. You will partner with other Coach Managers to assess training needs and desires, solve operational challenges, provide hiring support and continue to improve our team-based care model within coaching and across the organization. 

Role and Responsibilities:

  • Acts as a ‘coach’s coach’
  • 1:1 supervision of coaching staff
  • Assist w/ quality assurance reviews
  • Rotating coverage for frontline/ on-call support of coaching staff
  • Requires 1 to 2x monthly to work weekends, evenings and/or holidays
  • Manage Group Supervision  
  • Team training support, as needed
  • Hiring support, as needed
  • Support oversight of coach working-groups such as our Mentor Coaches, Shift Leads, and QA group
  • Work closely w/ Coaching Operations to track capacity needs, ensure compliance w/ People Ops protocols etc.
  • Ensure coach team resiliency
  • Support professional development and employee satisfaction

Qualifications and Key Attributes:

  • MA degree in psychology related field
  • NBC-HWC, coaching certification from an accredited training program and/or 2 years demonstrated coaching experience
  • A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor
  • Minimum of 2 years of progressive leadership and managerial experience, preferably within a healthcare or coaching organization. Bonus if experienced in managing remote employees/team.
  • Excels at multitasking while maintaining a strong eye for detail and organization
  • Comfortable in a fast­-paced environment subject to ambiguity
  • Demonstrated excellent verbal and written communication skills; strong interpersonal skills
  • Demonstrated ability to work collaboratively and influence others
  • Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change / readiness, etc.
  • Growth mindset
  • Understands coaching and collaborative healthcare environments
  • Familiarity with startup environments
  • Organized and process driven
  • Adaptable and comfortable with novel situations and change
  • Strong critical and creative thinker
  • Open to receiving and providing constructive feedback
  • Fluency in Google Suite

Preferred but not required:

  • Bilingual
  • Experience with triage and working within a team-based care model

Related Jobs

Online Mental Health Coach - Nationwide

Ginger - Remote

Psychiatrist - Full-time(Remote)

Ginger - United States of America

Product Designer

Ginger - Remote

Revenue Cycle Manager

Ginger - San Francisco, CA, US

Regional VP of Sales (Southeast Region)

Ginger - Remote
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.