Integration Program Manager


Santa Monica, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 04/03/2021
  • Website:
  • Company Address: 214 Wilshire Blvd, Santa Monica, CA 90401, US

About PatientPop

Helping medical practices grow by optimizing their online presence to attract new patients to the practice both in person and through telehealth

Job Description

PatientPop is a healthcare technology company that helps practices thrive with an all in one practice growth solution. Our platform empowers practices to promote themselves online, attract patients, and retain them for life. We improve every digital touchpoint along the patient journey, so patients can easily find and choose a practice, and become their advocate. We also improve every aspect of a practice’s online presence to help them attract the right patients to their services, and keep them coming back.

We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment.

We are looking for a Senior Program Manager with a background in healthcare , SaaS and  interoperability. In this role you have to be an influencer and collaborative as this a heavily matrixed role. You have to be relentless in highlighting bottlenecks in product adoption by following the entire customer journey throughout the customer launch process. You will do so by ensuring the following critical steps :

    Product being positioned correctly by the sales team
    Right processes are being followed in handing off customer to implementation
    Right implementation processes are being followed to review the product and its value with customer and any objections in product adoption is handled properly
    Products are being implemented correctly and accurately accordingly to product specs  
    Product bugs and feature that are blockers are identified and escalated to Product quickly and resolution is tracked
    Appropriate dashboards and reporting is developed to communicate with executives and all other stakeholders

Duties & Responsibilities:

    Collaborate with Product, Marketing and Sales on launch strategy for products or platforms you own to ensure successful marketing, launch and monetization
    Participate in capacity planning with implementation, product and engineering leadership to ensure implemented clients can be integrated into PatientPop’s platform in an efficient, timely manner
    Work closely with Product Management and marketing to ensure right to go market material, training and sales pitch and right level of understanding and communication with implementation team
    Create up to date to dashboards for special projects such as integration to ensure right flow of information from Sales to implementation and Product
    Continuously identify bottlenecks in the process and collaborate with Sales , marketing, implementation and product to address and remove bottlenecks as bottlenecks in system shift
    Convert program requirements to executable deliverables; develop and help maintain project plans and schedules
    Communicate status and activities and exhibit stellar communication and organizational skills
    Identify and communicate program scope and ensure critical paths, milestones, and all objectives are met
    Curate, analyze, and present data to solve problems, drive change, and improve performance
    Strong technical aptitude and background, particularly related to healthcare integration standards (e.g., HL7, X12, Smart on FHIR, APIs)

Minimum Qualifications:

    Demonstrated ability to develop and grow productive, trusting, and open relationships with a wide variety of constituencies.
    Demonstrated team management, leadership, and team work skills
    Demonstrated ability to work in a matrixed responsibility and execution environment
    Demonstrated ability to communicate complexity in a clear manner
    Demonstrated experience interfacing with customers and other external stakeholders regarding system interoperability system design and behavior
    Demonstrated strong analytical, problem solving skills

Preferred Qualifications

    Medical / healthcare integration industry experience
    Demonstrated leadership building interoperability program in alliance with all stakeholders
    Demonstrated understanding of related standards and frameworks (i.e. HL7, FHIR)

About You:

    You’re curious, love to learn, are are able to dig into new technologies, while picking them up quickly
    You demonstrate strong technical understanding and you enjoy sharing knowledge with others.
    You are a system thinker and enjoy solving problems
    You understand the business & regulatory challenges of interoperability
    You strive to excel, innovate and take pride in your work


    Opportunity to create impact
    Ownership and autonomy
    Opportunities to host PatientPop talks
    Paid maternity and paternity leave
    Remote friendly or relocation assistance provided
    100% fully-paid health, dental and vision options
    Stock options
    401 (k)
    Our HQ is 2 Blocks from the beach, next to the promenade and dog friendly
    And many more perks!


We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.