Enterprise Customer Success Manager

Sauce Labs

Amsterdam, NL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/03/2021
  • Website: saucelabs.com
  • Company Address: 116 New Montgomery Street 3rd Floor, San Francisco, CA, 94105

About Sauce Labs

Sauce Labs is the company enterprises trust to deliver digital confidence. More than 3 billion tests have been run on the Sauce Labs Continuous Testing Cloud, the most comprehensive and trusted testing platform in the world. Sauce Labs delivers a 360-degree view of a customer’s application experience, helping businesses improve the quality of their user experience by ensuring that web and mobile applications look, function, and perform exactly as they should on every browser, OS, and device, every single time. Sauce Labs enables organizations to increase revenue and grow their digital business by creating new routes to market, protecting their brand from the risks of a poor user experience, and delivering better products to market, faster.

Job Description

In today’s software-centric economy, speed is everything. The pressure to deliver more, faster, falls squarely on development teams. Sauce Labs accelerates software development by removing testing as a bottleneck. Our automated testing cloud ensures that the web and mobile applications people use everyday work flawlessly on any browser or device.

Before Sauce, testing took too long, it was tedious and expensive to maintain, and it took the focus off of innovation and shifted it to annoying infrastructure issues. With Sauce, innovators accelerate their software development cycles, improve quality, deploy with confidence and reduce costs. We call that automated testing. But you’ll probably just call it awesome!

The role:

Sauce Labs is ramping up our Customer Success team to proactively help key customers be successful. This is an opportunity to join a high performing CSM team making a strategic contribution to the success of Sauce Labs. You’ll be working with our Enterprise customers to build relationships and guide them through their journey in Test Automation and Continuous Delivery. This is a remote role.

Key Responsibilities: 

  • Manage key enterprise accounts and serve as a trusted advisor by becoming the go-to for their testing strategy
  • Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization 
  • Drive incremental value by familiarizing customers with new strategies or product features to impact their business
  • Work with Marketing and Product to surface customer needs, help translate feedback into product requirements and collaborate on media opportunities
  • Partner with Sales to develop an account plan and drive loyalty and usage and surface opportunities for growth

Job Requirements:

  • 5+ years of experience working for B2B SaaS in customer success management, account management, consulting, or sales in Europe, preferably in BeNeLux or the UK.
  • Proven track record of developing strategies to help enterprise customers onboard, adopt solutions that lead to measurable outcomes
  • Strong written and verbal communication skills in English, any additional language spoken in the EMEA region is a plus
  • The ability to talk about complex topics at the technical and senior executive level

Security responsibilities at Sauce: At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Please note our privacy terms when applying for a job at Sauce Labs.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.