Leasing Coordinator

Roofstock

Dallas, TX, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/03/2021
  • Website: roofstock.com
  • Company Address: 1625 Clay Street 5th Floor, Oakland, CA, 94612

About Roofstock

Roofstock
The #1 marketplace fir single-family rental homes.

Job Description

Roofstock is the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost effective and simple. We want to use technology to transform the way real estate is bought and sold and make real estate investing as simple as investing in stocks. Simply put, we are passionate about helping our customers build wealth through real estate. 
 
Roofstock has been recognized as a Great Place to Work® and was recently named to the Forbes Fintech 50 and the Red Herring 100 lists of most innovative companies. Roofstock has raised over $135M to date, is based in Oakland, California and Dallas,Texas with approximately 180 people and is growing rapidly. Check out our reviews and see why our employees love working here! 
 
We've built an amazing culture where everyone has a voice. We're nice. We get things done. We have fun. We believe in work-life balance (yes, you can really take a vacation). And our values are pretty B.A.D.A.S.S. 
Be customer obsessed. 
Act like an owner, because you are one. 
Don't be afraid to break things in the pursuit of better. 
All of us are empowered to do the right thing. 
Stay curious and create what's next. Fast. 
Seriously. No jerks.
 
The Leasing Coordinator is responsible for overseeing all communication required for our tenanted properties. This role will require a high level of customer service along with a task-based mindset. The Leasing Coordinator will partner with the Resident Administrative Coordinator to ensure all Leasing processes are completed with a high level of customer care.  This role will report to the Head of Leasing and Resident Services.

What You Will Do

    • Demonstrate superior customer service and integrity with a commitment to innovation, efficiency and fiscally responsible activity.
    • Oversee all tenant communication including move-in, renewal, and move-out inquiries.
    • Manage communication within the tenant portal.
    • Follow-up with work-order status and internal communications to ensure timely response times.
    • Communicate clearly and concisely with details to internal team.
    • Complete and update information in relevant systems (Yardi, Salesforce, etc.)
    • Manage customer feedback surveys and follow ups
    • Adhere to all local, state and federal laws, including all laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable laws pertaining to property management or residential leasing.
    • Perform other related duties or special projects as assigned.
    • Ability to work overtime as needed.

What You Will Bring With You

    • High School degree
    • 2 years of experience in Real Estate, preferably in similar positions
    • Understanding of lease application process preferred
    • Strong communication and interpersonal skills with a strong focus on customer service
    • Ability to handle a high call volume while maintaining a friendly and professional demeanor
    • Must have knowledge & understanding of basic technology and be able to use internet & various computer programs
    • Microsoft Office, Internet and other basic computer skills
    • Yardi Experience preferred
    • Bilingual a plus
What We Offer:
Regular Full-TimePositions
- Competitive compensation
- Medical, Vision and Dental for you (95%) and your dependents (65%)
- 401k
- Flexible time off and sick days
- Supplemental bonus to support "work from home" office needs
- Equity incentives to give you a stake in the Company’s future
- As a remote team we are an upbeat and collaborative work culture
- Virtual company-sponsored outings
 
Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.