Director of Care Team Operations

Hinge Health

United States
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/02/2021
  • Website:
  • Company Address: 465 California St, 14th floor, San Francisco, CA, 94104

About Hinge Health

Hinge Health is pioneering digital care programs for people with chronic musculoskeletal conditions such as back or joint pain.

Job Description

Hinge Health is pioneering the world's most patient-centered Digital Musculoskeletal (MSK) Clinic. We reduce MSK pain, opioid use, and surgeries by pairing advanced wearable technology with a comprehensive clinical care team including doctors of physical therapy, physicians, and board-certified health coaches. Available to millions of members, Hinge Health is the #1 Digital MSK Clinic for health plans and employers, including Boeing, Salesforce, and US Foods. 
Hinge Health has raised $436M to date with offices across San Francisco, Austin, Chicago, Denver, Minneapolis, Portland, Seattle and more.
The Care Team is responsible for motivating and enabling Hinge Health Coaches and Health Coach Managers to perform the best work of their careers. The Director of Care Team Operations would oversee a team of Health Coach Managers, as well as take a lead role in projects and strategic decisions related to the Health Coach organization. They will partner closely with the Coach Operations, Coach Strategy, and Quality Management departments to ensure our Health Coaches are engaged employees delivering high quality care to our participants. 


    • Lead a team of HC Managers with >100 Health Coaches to deliver the Hinge Health program and achieve long term engagement with their member population. 
    • Help good employees become great. Through coaching reviews and one on one sessions, provide warm, continuous feedback, celebrate wins and don’t shy away from discussing challenges, and actively support the growth and professional development of your team members. 
    • Bridge the gap between leadership and project teams and the Health Coaches, ensuring that your team is up to date with relevant information and context. 


    • We are looking for proven leaders with 5+ years of experience managing managers. 
    • Motivate, inspire, and create a positive work/team culture: You successfully maintain a high level of motivation, positive can-do attitude, and positive culture in your teams. 
    • Provide direction through results-oriented team or personal objectives. You have a track record of leading teams or team members to achieve their goals.
    • Passion for our mission: Personal connection and/or track-record of mission-driven work.


    • Trust: We trust our teammates to always act in the team and company’s best interest. 
    • Hustle: We’re creative, we’re unrelenting, we find a way.
    • Effective communication: We’re prompt and concise. 
    • Learn-it-all (vs know-it-all): We’re always willing to learn. 
    • Frugal: We don’t waste money and especially not time


    • Competitive compensation with meaningful stock options
    • Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 75% for your dependents) 
    • FSA/HSA accounts
    • Family & fertility benefit through Maven Clinic
    • 401K match 
    • 3 months paid parental leave
    • Professional Development budget 
    • Monthly wellness benefit
    • Generous mental health stipend
    • Noise-cancelling headphones
    • Work from home policy
    • Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company’s lifecycle
If you're interested - we'd love to hear from you. No recruiters, please.
Hinge Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.