Customer Service & Operations Executive (6 months fixed term)

beryl

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/02/2021
  • Website: beryl.cc
  • Company Address: 27 Paul Street, London, EC2A 4JU

About beryl

We’re a passionate team of designers, engineers, researchers and cyclists creating products that tackle the bumps in the way of urban mobility. We talk to our community and experts in order to solve real problems with simple, intelligent products, using innovative technology. Because we believe that getting more people cycling will improve the cities of the future — by making roads safer, more efficient and our world healthier.

Job Description

Here at Beryl we have a clear vision... to build a better world by getting more people in cities on bikes. Our aim is to be the UK's leading micro-mobility company, delivering financially sustainable shared schemes to UK communities. We care about safety, the environment, and beautiful design.

Headed up by Emily Brooke, the British inventor and entrepreneur known for developing the Beryl (formerly Blaze) Laserlights used for Santander Cycles, our Head Office space is based in Cambridge Heath in East London, and is the creative hub of the Brand. It is here that critical product design decisions are made, supported by a best in class Tech Dev Department.

Teams which support the infrastructure of the business also play a key role in our success, from Operations, Finance and People, to Business Development, Sales and Marketing. Our network of bike workshops are strategically positioned to support our local markets, all underpinned by a dedicated customer service team...

Beryl is growing...fast...and now is the most exciting time to join our team.

THE ROLE:

Responsibilities:

  • Responding to our customers via Intercom live chat, telephone and email in a polite, courteous manner - always going the extra mile to resolve their question, problem or concern
  • Act as liaison between our customers and the on-street team
  • Accurately documenting all interactions across the various schemes
  • Triaging any technical issues and escalating them if necessary
  • Planning daily schedules and operational tasks for the team out in the field
  • Make yourself familiar with our bike lights and provide excellent customer service for our retail customers
  • Suggesting feature improvements for our products based on the interactions you’re having with customers
  • Work with other departments on the development of our systems and schemes

We need someone who:

  • Has 1-3 years customer support or operational experience
  • Can communicate confidently and courteously, both written and over the phone
  • Is able to juggle and prioritise lots of different tasks in a fast paced environment
  • Has experience with data entry/management; keeping records accurate and up to date
  • Is a fast learner and can understand our technology quickly
  • Is able to learn and follow processes
  • Has excellent attention to detail
  • Is interested in career development

Benefits: 

  • Enhanced parental leave
  • Online perks and discounts
  • Cycle to work scheme
  • Family and friends product discounts

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.