Insurance Coordinator


Columbus, OH, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/02/2021
  • Website:
  • Company Address: , New York, NY

About Candid

Candid is redefining oral health by using modern technology to help deliver human-focused care. With a commitment to creating the best outcomes, Candid inspires confidence and promotes wellbeing.

Job Description

Candid is a rapidly growing healthcare startup dedicated to making high-quality orthodontic treatment accessible to all. By simplifying the process and reducing costs, we can help more people feel healthier and more confident every single day. Straighter teeth are just the start.


Since we launched in 2017, Candid has treated tens of thousands of patients, brought on 300+ employees, and raised ~$90M in funding. Our team includes startup veterans with experience across healthcare, tech, retail, and finance at companies such as Lyft, Squarespace, WeWork, Uber, and Airbnb.

This position is located in Columbus, OH 

New Position Hiring - Insurance Coordinator

Job Description

  • Check for pre-benefit authorizations for customers who are interested in Candid services and relay those findings to the customers
  • Act as a liaison between patients and their insurance companies
  • Work in Dentrix Ascend to file both in-network and out-of-network claims based on API insurance status queues (currently, we have around 25-40 claims to file and refile each day)
  • Reach out to patients when we need more information to file their claim
  • Verify patient’s insurance eligibility via Dentrix and via phone calls to insurance companies when applicable
  • On-call and available for direct phone calls via Zendesk for upwards of 4 hours each day
  • Prepared to assist patients with insurance-related questions and cases via Live Chat
  • Work emails in Zendesk and SalesForce
  • Make several outbound calls to insurance companies daily
  • Troubleshoot claim submission and processing errors
  • Make credentialing confirmation calls to insurance companies for each of our billing entity combinations
  • Monitor Support_Insurance and Active Internal Slack channels to support the rest of Candid’s Support Team
  • Process Explanation of Benefits letters
  • Process check information and work directly with Finance to get patients their reimbursement funds
  • Complete paperwork and faxes to submit to insurance companies for patient’s claims upon their request
  • Provide updated training resources to current agents and new-hires when applicable
  • Assist in ongoing billing entity projects
  • Work directly with the Candid Studio and Sales team for insurance-related sales and benefit eligibility


Preferred Skill Set

  • Must be a proven self starter
  • Comfortable working on a small team
  • Ability to adapt to changes very quickly and give direction to other team members
  • Proficient using Google Sheets / Excel formula experience
  • Excellent grammar and writing skills
  • Extremely comfortable talking on the phone with insurance companies daily on behalf of Candid-affiliated orthodontists
  • Great communicator with both the team and patients



  • High-level critical thinker
  • Very detail-oriented
  • Desire to make process improvements and complete back-end operations work
  • Accountable
  • Extremely efficient in administrative tasks
  • Understand situations that would require you to work cross-functionally with other teams
  • Accelerated troubleshooting skills and the ability to work independently
  • Be motivated to handle escalated calls and complex cases - you will need to own insurance claim cases for patients all the way through until it is resolved
  • While having a particular insurance experience is not required, it is crucial to know the exact fundamentals of how insurance plays a role within Candid
  • Computer/systems proficient. Comfortable learning new systems and toggling between them
  • Strong organizational skills
  • Detail-oriented & good at research
  • Excellent written and oral communication skills
  • Experience/comfort with de-escalations
  • Adaptability for unexpected patient needs or process changes
  • Strong time management skills
  • Flexible schedule to be available for patients
  • Consistent follow-through
  • Strong interpersonal & collaborative skills
  • Ability to convey confidence and maintain composure with patients

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. Additionally, this organization participates in E-Verify.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.