Principal Field Operations Engineer


Remote / United States of America
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/02/2021
  • Website:
  • Company Address: 1745 Dorsey Road, Suite S, Hanover, Maryland 21076, US

About Dragos

Provides complete ICS (Industrial Control System) threat detection and response technology designed to protect critical systems and infrastructure.

Job Description

Our mission at Dragos is to protect the world’s most critical infrastructure from adversaries who wish to do it harm. We help defend industrial organizations that provide us with the necessities of modern civilization: running water, functioning electricity, and safe industrial working environments.
The Field Operations Team is responsible for planning, scoping and implementation of the Dragos Platform in customer environments.  Be part of a team that’s hands-on and onsite at power plants, substations, manufacturing floors, and refineries (just to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.


        This role puts you at the center of the organization as the Dragos Platform subject matter expert
        Serve as a Dragos Platform power-user to the customer helping them achieve success with the technology for their overall ICS security efforts
        Collaborate with client’s teams on network architecture, sensor placement and planning activities for the deployment of new sensors
        Coordinate and conduct deployment onsite and remote
        Provide troubleshooting and break/fix support for the Platform solution
        Coordinate upgrades, patches and other configuration changes to the Platform solution
        Escalate issues to the engineering group as required
        Assist Dragos Intel and Threat Operations Center on investigations and projects
        Create technical documentation and content


        7 years’ experience in industry (i.e. controls engineer) or InfoSec (ICS cyber security experience ideal)
        Networking experience – must have advanced understanding of IP networks, OSI model, Purdue model, ICS protocols
        Advanced experience with Linux (command line), CENTOS, Docker, scripting languages (python, shell, etc), SIEMs
        Experience in on premise and cloud software solutions for Enterprise
        Elasticsearch experience a plus
        Customer first attitude
        Good analytical skills
        Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
        Experience in managing multiple stakeholders and projects  
        Well organized
        A listener who is customer-oriented and attentive to their needs
        Team player, collaborative
        Good time-management skills
        Strong interpersonal and communication skills (both verbal and written)
        Eagerness to do geek stuff while wearing hardhats and FR
        Willingness to travel 25%
        Must be able to pass background checks

Dragos seeks passionate, hard-working, fun-loving, small-ego, big-brained people. Our tagline is “Safeguarding Civilization” not because we think highly of ourselves, but because the problems we are solving are critically important, today and in the years to come. We look for ICS experts across industries who are committed to growing global expertise in the space by training the next wave of future innovators and thought leaders.  

We offer competitive salaries, equity, and a comprehensive benefits package including medical, dental, vision, disability, 401K and life insurance.
Dragos is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.