Customer Experience Manager, Gurgaon

ApplyBoard

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/01/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
The Role
The Customer Experience Manager will be directly reporting to the Customer Experience Director, and manage specialized CX Teams making sure that at any point in time their team is working in sync with other CX teams, as well as other ApplyBoard internal stakeholders (Partner Relations, Sales, Marketing,  Dev). The CX Manger will be the advocate of seeing the big picture so we can make Customer Experience for our students, schools and recruiters the best possible.

Responsibilities:

    • Developing processes to position team on achieving its goals and objectives
    • Coach, teach and promote a positive team attitude to increase productivity of associated team members
    • Staff Development Plan
    • Ensure high retention of the team Developing enablement and cross training plans for the team
    • Communicate across various ApplyBoard teams

Required Skills:

    • Strong leadership and people management skills
    • Proven track record in building highly skilled customer service teams
    • Direct experience in establishing and achieving goals and targets tied to Customer Experience
    • Excellent written and verbal communication skills
    • Exceptional Customer Service Skills
    • Strong knowledge in MS Excel/Smartsheets and ability to analyze and report on data
    • Promoting positive attitude while working across different teams

Core Competencies:

    • Accountable
    • Verbal & Written Communication
    • Student/Customer Orientation
    • Problem solving/Good Judgement
    • Teamwork and Collaboration
    • Self-directed

Qualifications:

    • Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
    • Minimum Associates Degree (Bachelor Degree preferred)  5+ years experience managing people
    • Nice to have: Experience working with educational institutions
    • Must have: +5 experience in customer experience or account management 

What We Offer:

    • The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
    • Working alongside a brilliant and globally diverse team that is the fastest growing in the Waterloo region
    • Great compensation and benefits package to keep you healthy and happy!
 
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to join the fastest-growing technology company in Canada, with many opportunities for growth and advancement. Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard, be sure to follow us on our Life at ApplyBoard Instagram.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.