Content Services Coordinator

Lessonly

Indianapolis, IN, US
  • Job Type: Full-Time
  • Function: Marketing/PR/Product Mktg
  • Post Date: 04/01/2021
  • Website: lessonly.com
  • Company Address: 407 Fulton St. #302, Indianapolis, IN, 46202

About Lessonly

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We enable busy teams to get on the same page, stay ahead of change, and deliver amazing experiences to customers and prospects.

Job Description

Lessonly is the powerfully simple training solution that empowers people to learn, practice, and perform like never before. Our mission is to help teams around the globe do better work and live better lives with world-class training and enablement.

Why Lessonly? 

We exist to help people do better work and live better lives. It’s our company mission, and we’re committed to bringing it to life on our team and around the globe. To make this happen though, we need humble, hungry, and people-smart leaders to join our llama pack. We’re looking for people like you.

If you’re ready to build a career you love, Lessonly could be the place for you. Here, each llama is truly valued. We get to experience career clarity, camaraderie, and progress in work and life together, and it’s its own kind of magic. We’re excited to review your application and learn more about who you are and what you’d bring to our pack. 

Position Summary 

Customers invest in Lessonly to transform the way that learning and training happens inside their organizations via a best-in-class training software. However, many of them desire an extra set of hands to launch faster, think more strategically, and deliver more to their teams than they otherwise could under their own power. 

Enter the Lessonly Services team, which partners with our customers to design training programs, develop training content, and maintain their accounts in a way that ensures a higher overall likelihood of achieving their business outcomes. The Content Services Coordinator is responsible for supporting, guiding, and managing the quality and delivery of training content to our Lessonly customers. As the overseer of the customer’s training content, the Content Services Coordinator will also be expected to be knowledgeable on lesson building best practices and Lessonly content builder functionality to provide recommendations to improve the customer’s experience. 

Success in this role looks like ensuring customer satisfaction with Content Services in terms of quality and timely delivery. Excelling as a Content Services Coordinator will mean that customers see this individual as a partner in making their training content impactful and engaging. 

Core Responsibilities:

  • Meet with customers on a regular cadence to gather context and relevant information for content projects
  • Lead content mapping sessions to prioritize delivery of content
  • Facilitate subject matter expert interviews for knowledge transfer or developing training content
  • Provide guidance on Lessonly builder and content best practices
  • Create and submit content requests 
  • Act as the point of contact for all customer lesson questions from our team of Content Specialists
  • Review content to check for accuracy, context, custom branding, etc
  • Make appropriate edits to content prior to delivery of customer projects
  • Work with the customer to make any necessary adjustments prior to launching to end users
  • Submit an evaluation and provide feedback for each lesson completed by a Content Specialist
  • Schedule and lead post-project reviews

Additional Responsibilities:

  • For specialized projects and in times of high volume, be prepared to fully own the development of customer content
  • Collaborate with the Scoping Manager to accurately communicate content scope
  • Build relationships with customers across industries
  • Ideate and communicate opportunities for Services continuous improvement
  • Track billable time and communicate utilization to customers

Qualifications

  • Experience in development of corporate training content preferred
  • Experience with training software, Lessonly preferred
  • 3-5 years experience in either training, writing, or teaching preferred
  • Attention to detail, ability to provide clarity through critical thinking and active listening
  • Strong analytical skills
  • Demonstrated ability to plan ahead and stay organized
  • Curiosity to learn more about other companies and become an expert in their business
  • Polished writing skills
  • Ability to work under pressure 

Lessonly Benefits

  • Health Insurance - Medical, vision, dental, and life plans available.
  • Disability Insurance - Short-term and long-term coverage.
  • Paid Parental Leave - Because time with your new baby llama is important.
  • Unlimited PTO - We believe in making time for life, so we like to keep this benefit simple. 
  • 401k Plan - Save and prepare for the future with us.
  • Equity - When we win as a team, you should win, too. 
  • Flexibility - What works best for you, works for us—whether that means you’re in the office, at a coffee shop, or at your kitchen table. We have llamas working in Indy and across the U.S. We also provide everyone with a tech stipend to keep their tech rocking and rolling smoothly.
  • Work Happier - Our community is one of recognition and fun. From company-wide shoutouts to dogs in the office to our vibrant Slack workspace, we’re constantly collaborating and celebrating together. 
  • Make Indy Brighter - Every year, we select four organizations that serve kids in Indianapolis and dedicate our time, money, and talent to them. Making time to volunteer and give back to our community matters.
  • Professional Development - We learn from experts, community leaders, and each other constantly. From Mass Classes and workshops to company events and daily conversations, we’re always growing.
  • Accessibility - We’re conveniently located in the Monon16 neighborhood, right by the Monon Trail and the Red Line if you prefer to run, walk, bike, or bus to work. 
  • Self-Care - We have in-house yoga, ping-pong, two Peletons, a meditation room, a library for silent work, a mother’s room, wellness groups, and more because we’re humans first and llamas second.

Lessonly is an Equal Opportunity Employer, we do not discriminate against any protected class including, race, color, religion, sex, national origin, sexual orientation, gender identity, genetic information, disability or protected veteran status. Lessonly will provide reasonable accommodation to qualified individuals with disabilities. Please contact [email protected] if you require a reasonable accommodation to apply for a job.

Related Jobs

Product Manager

Lessonly - Indianapolis, IN, US

Enterprise Sales Development Representative

Lessonly - Indianapolis, IN, US

Customer Support Specialist

Lessonly - Indianapolis, IN, US

Director of Commercial Sales

Lessonly - Indianapolis, IN, USRemote

Site Reliability Engineer

Lessonly - Indianapolis, IN, USRemote
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.