Senior Director of Engineering - Core Product

PagerDuty

Toronto, Ontario, CA
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/01/2021
  • Website: pagerduty.com
  • Company Address: 600 Townsend Street Suite 200, San Francisco, CA, 94103

About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future.

Job Description

Together we’re building a company that will endure and products people will love for generations to come.
 
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
 
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
 
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
 
Why We Need You
 
PagerDuty continues to grow! 
 
“The world is always on. Let’s keep it that way.”  At PagerDuty, we live and breathe that mission statement.  Some of the largest companies in the world rely on us to support them on those worst days.  In order to do that, we’ve built a scalable, secure, cloud-native, modern infrastructure to support both our customers and our internal feature development teams.  
 
We're looking for a Senior Director of Engineering to lead this talented group of engineers.  We value collaboration heavily; you’ll work closely with other group leaders in Engineering to execute on large-scale projects, and to help set the standards & processes that drive all of Engineering.  You’ll also work cross-functionally with Product Management, Legal, and even our customers to support other parts of the business on important company initiatives.  We build a product for Engineers - our input is both valued and needed in departments outside of Engineering!
 
This position will report directly to the VP of Engineering for PagerDuty.

Responsibilities

    • Support teams of engineers working on agile, cross-functional teams to build the future of Core Product
    • Interact with internal engineering teams to resolve dependencies
    • Make pragmatic trade-off decisions on resourcing and priority
    • Inspire the team to deliver great software
    • Grow both managerial and technical contributors to reach their potential
    • Work with the rest of engineering leadership at PagerDuty on cross-team initiatives, both cultural and technical
    • Recruit, retain, and grow the best talent across the globe

Skills and Attributes

    • A passion for building collaborative, inclusive engineering teams
    • Able to both collaborate with and negotiate with peers inside and outside of Engineering
    • Track record of coaching and mentoring Engineering leaders on both technical and management tracks
    • You know how to participate in the technical details while still empowering your team to make decisions
    • Strong business acumen, and comfortable interacting with customers directly when needed

Minimum Requirements

    • 7+ years of people management experience, including 5+ years managing other managers
    • Significant experience as a hands-on technical contributor earlier in your career
    • Deep understanding of modern software development practices 
    • High-level leadership roles managing multiple Engineering teams
    • Experience managing multiple layers of managers

Preferred Qualifications

    • Have managed (or worked with, at a minimum) teams in multiple geographies
    • Experience with large-scale Enterprise SaaS products
How We Work
PagerDuty Engineering teams are set up to be mini innovation pods. We practice what we preach, and believe that every engineer can build great products to delight our thousands of customers. 
 
Teams are set up to be able to achieve success autonomously while remaining accountable for results. Every team has full vertical ownership of their own services and are able to release as frequently as they want to. We practice the mantra of ‘Code It. Ship It. Own It.’ and believe that teams are most successful when they are able to own every decision in order to run their software. Every team gets to be a part of our growth by building highly resilient and durable software that scales from our startup customers to Fortune 100 companies. 
 
We deploy over 1000 times a month and every engineer is able to ship high quality software to production on their own. Teams own their own tests and yes, we use PagerDuty to manage incidents. Teams own their own way of working and can use the agile practices of their choice to work collaboratively via incremental delivery. 
 
We support engineers to explore ideas via bi annual hack weeks, actively attack our own infrastructure weekly to learn and get better, host an annual internal technical conference called PagerCon, ask our engineers to represent PagerDuty at industry events, and contribute to the open source community. 
 
Each team has a dedicated Engineering Manager, Product Owner, and agile coach to help support our people and teams to be successful. We believe that Management is a separate skill set and have different career paths for our engineers and managers including a full ‘stay technical’ career track.
 
PagerDuty offers: 
Competitive salaries and company equity 
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family, cell phone allowance and more!
RSP with 1% employer match
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid stat holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Bi-annual company wide hack weeks
Catered lunch daily and plenty of snacks and drinks
Convenient, central Toronto office location, easily accessible by public transportation
Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
 
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. 
 
PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
 
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
 
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
 
PagerDuty uses the E-Verify employment verification program.
 
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.