Customer Success Manager

Datapeople

Brooklyn, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/30/2021
  • Website: datapeople.io/
  • Company Address: 90 Broad St Suite 803, New York, NY, 10004

About Datapeople

Datapeople organizes and augments your recruiting data to help you improve key parts of your hiring process, from the job description candidates first see to the reports you share with your company.

Job Description

Datapeople helps recruiting teams make more thoughtful and accurate decisions about their recruiting process, from the job posts they write to the data they report on. We know that small changes can have big impacts and while we're very happy to serve some of the most forward-thinking talent teams on the planet including Twitch, BuzzFeed, and Oscar Health, at the heart of our mission is an absolute love for candidates and empathy for the challenges they face when trying to get a job.

Reporting to the Head of Customer Success and working with our Technical Account Managers, you will onboard our new customers -- building the foundation for the customer relationship -- and teach new teams about increasing fairness and clarity in their recruiting processes.

Our customer success team works with an exciting array of global customers, from startups to Fortune 500 companies, and the insights you gain while working with our new customers will have an impact on the evolution of our onboarding and retention strategies. This role could be perfect for someone in recruiting or Human Resources / D&I looking to transition to a more product and customer-focused opportunity.

You will:

  • Project manage a new customer's onboarding process from project kick-off through user training
  • Set partnership goals with information handed off from the sales process and learned in kick-off conversations
  • Work with technical account managers on the onboarding implementation plan
  • Understand a customer's workflow and speak with authority on best practices in the recruiting workflow
  • Schedule and lead remote trainings for new teams of 10 to 100+ users
  • Create custom training materials (videos, presentations, how-to guides, and support articles)
  • Learn new product offerings and introduce them in a way that is relevant to current customer workflows
  • Hand off important customer information to ongoing relationship managers after the onboarding process concludes

This is a remote job and available to all candidates with work privileges currently residing in the United States. Your working hours will align with a typical East Coast business day.

You have:

  • 5+ years of experience in a customer-facing role at a SaaS company
  • Experience managing projects with deliverables across multiple teams
  • Experience conducting virtual trainings
  • Interest in increasing fairness and clarity to the recruiting process
  • Availability and desire to work typical East Coast business hours

Our benefits:

  • Comprehensive healthcare plans
  • Flexible PTO policy
  • 401k retirement plan
  • Commuter benefits
  • Remote-friendly team and open to more flexible work arrangements

We come to work every day with the mission of making opportunities more accessible and the recruiting process fairer for candidates. We're a remote-first company with linguists, engineers, and scientists working all across the United States.

We care deeply about fairness (it's our mission) so you can be ensured that your application will never be judged based on your religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.