Business Operations Director


London, GB
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 03/29/2021
  • Website:
  • Company Address: , Santa Clara, CA

About Cloudinary

Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With more than 40 billion assets under management and 7,000 customers worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to upload, store, transform, manage, and deliver images and videos online. As a result, leading brands like Atlassian, Bleacher Report, Grubhub, Hinge, Lyft, NBC, Mediavine, Peloton, Petco and Under Armour are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction and increased engagement and conversions. For more information, visit

Job Description

Cloudinary is the leading provider of media management solutions, powering the trusted, award-winning visual experiences for many of your favorite brands. Cloudinary is the de facto media platform standard for developers and brand managers looking to upload, store, transform, manage, and deliver images and videos online. With more than 40 billion assets under our management and 7,000 customers worldwide, we’re always looking for exceptional people to help us reach for the cloud.
Cloudinary is at an exciting stage, rapidly expanding its product offering, entering new market segments, and extending the customer base. We offer a fun, supportive environment in which you will constantly learn and evolve; a place where your ideas will be embraced and pursued. We are proud of our collaborative, and growth-minded work culture, being included in Forbes Cloud top 100 three times in a row and being a multi-time winner of the “best place to work” award as evident by our Glassdoor score.
We are looking for an energetic Business Operations leader to join our COO Team.  You will be responsible for the design and implementation of systems, processes, and tools aimed at improving operational efficiency and productivity.  You will lead the Business Operations team company wide.  We are looking for a person who is both strategic and hands-on to guide and mentor the team with varying degrees of support. The ideal candidate will possess a deep understanding of Sales, Channel Sales, Marketing, Customer Success and Business operations within a SAAS organisation.  You will have a proven track record of success driving business process improvement projects, experience in SFDC integrations and delivering projects. You are highly data driven, intellectually curious, energetic, creative, and able to move quickly while keeping passionate about high impact projects with limited direction and supervision.


  • Work collaboratively with functional leaders to develop strategic short and long-term plans to implement and enhance systems, data, and various tools in support of critical company initiatives
  • Responsible for all systems, their data and usage
  • Data Quality: Governance, reporting, and dashboards in Salesforce/Systems. Upkeep data with audits, data scrubbing, loads to ensure data quality.  
  • Responsible for maximizing business tools including, training, integrations, and upkeep of new system features and releases
  • Maintain frequent communication with business partners to ensure needs and strategic direction are on track
  • Develop operational measurements, identify business issues and provide recommendations and solutions to business challenges 
  • Identify opportunities for process optimization, process redesign, and development of new process and policies
  • Create and maintain key documentation – requirements, process flows, use cases, etc

About You:

  • You have 12+ years of experience in a Business Operations role or Sales Operations role
  • Experience in leading, growing, supporting, mentoring team members
  • Capable of moving in a fast paced environment with little oversight
  • Comfortable with performing day to day task (sales support, salesforce support, etc) while being strategic 
  • Reporting and analytics experience SQL familiarity a plus
  • Driving process improvements across all systems and groups
  • You possess business insight, strong analytical, troubleshooting, problem-solving, and project management skills
  • Comfortable communicating (written/vocal), presenting, and interacting with Senior Leadership and audiences
  • Strong interpersonal skills with demonstrated ability to present technical content to general audiences
  • Experience with Enterprise applications within Salesforce and basic Administration (Adm 201 certification a plus)
  • Understanding of our key systems (Salesforce, Marketo, Gainsight, Zendesk,Outreach)

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.