Network Control Technician, Appriss Corporate

Appriss

Kentucky, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 03/29/2021
  • Website: appriss.com
  • Company Address: 10401 Linn Station Road, Louisville, KY, 40223

About Appriss

Appriss provides proprietary data and analytics solutions to effectively and efficiently address safety, fraud, risk and compliance issues for government and commercial enterprises worldwide. We are a team of technology and data science experts that are driven to solve complex business and societal problems.

Job Description

Company Description 
 
Appriss is a team of technology and data science experts who are passionate about solving some of the most urgent and complex challenges for society and businesses – from fighting corporate and retail fraud, to battling the opioid epidemic, to keeping victims of violent crime safe and informed. 

Position Summary

Perform as the first line of defense on 24/7 support team to take appropriate action toward resolving system and network problems as they occur. Investigate and respond to system and network issues while minimizing impact on customer service. Follow processes and procedures to escalate issues as required in 24/7 support environment. Issues service interruption reports to the Executive Level Leadership Team and agencies as required. Achievement of objectives is generally measured by product up time. 
 

Knowledge, Skills, Abilities, Experience, or Characteristics

  • Experience troubleshooting application processes.
  • Database analysis tools.
  • Customer service role supporting Windows or Linux based applications.
  • Excellent verbal and written communication skills.
  • Strong analytical/problem solving skills.
  • Support Center/Call Center experience preferred.

Helpful/Preferred

  • Network+, A+, Linux+, AWS, CompTIA Security+ and/or ITIL v4/ITSM, customer service experience.
  • Experience with SQL, Oracle, Linux, basic networking.

Minimum Requirements Education

  • Computer Sciences degree or 1–3 years’ equivalent experience working within a Network Operations Center.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.