Manager, Cloud Platform Engineer


Kentucky, US / Remote / New Jersey, US / Roanoke, VA, US / Orem, UT, US / North Dakota, US / Massachusetts, US / North Carolina, US / Oregon, US / Arkansas, US / Connecticut, US / Wisconsin, US / Illinois, US / Ohio, US / Nevada, US / New Mexico, US / Washington, US / Burbank, CA, US / Arizona, US / Missouri, US / Tennessee, US / Broomfield, CO, US / Colorado, US / Michigan, US / Florida, US / New Hampshire, US / Pennsylvania, US / Delaware, US / Hawaii, US / Georgia / West Virginia, US / Virginia, US / Minnesota, US / Torrance, CA, US / California, US / New York, US / Irvine, CA, US / Alabama, US / Oklahoma, US / Nebraska, US / Indiana, US / Texas, US / Maryland, US / Utah, US / Mississippi, US / Washington, DC, US / Bloomington, MN, US / South Carolina, US
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 03/29/2021
  • Website:
  • Company Address: 10401 Linn Station Road, Louisville, KY, 40223

About Appriss

Appriss provides proprietary data and analytics solutions to effectively and efficiently address safety, fraud, risk and compliance issues for government and commercial enterprises worldwide. We are a team of technology and data science experts that are driven to solve complex business and societal problems.

Job Description

Appriss Health provides trusted technology solutions to federal and state governments, payers, health systems, practices, pharmacies and health information exchanges working to improve public health. In collaboration with state governments, we built the nation’s most comprehensive, standards-driven data integration platform to combat the nation’s opioid epidemic. Our platform connects nearly all U.S. states, close to 1 million prescribers and half a million care team members, more than 30,000 pharmacies, and thousands of hospitals, managing more than 400 million daily transactions. It enables seamless in-workflow visibility to patients’ clinical information and value-based care insights and access to our OpenBeds solution, a comprehensive technology-enabled service that improves access to and coordinates care for people with behavioral health conditions and social determinants of health challenges. Our real-time clinical decision support and data-driven insights are integrated into the workflows of more than 130 electronic health record vendors and every national pharmacy chain.

For more information, please visit:

This position (Manager, Cloud Platform Engineering -Health) is on the Health Engineering Team (~80 total), you would specifically be the Manager/Team Leader within the infrastructure/Platform area who work hands on with cloud technologies.  You will have direct reports (~8 – 10 employees – some remote and some local) and will partner with Platform Staff Software Architects to set direction, partner with Engineering Leadership to drive key imperatives, mentor/coach other member of the Platform team, and continuously look for opportunities to automate, apply new AWS features, and drive the team for continuous technology modernization while reducing technical debt.  You will closely partner with Engineering Application Leaders, Data Engineering leaders, AWS account managers, and other Health professionals needing assistance while seeking practical solutions that prioritize needs while exhibiting qualities of a supportive Manager. 

About you

You’re adaptable. As priorities change, you are able to pivot, flex, and prioritize quickly.  You can quickly juggle multiple competing priorities, communicate cause and effect, see around corners, and shield your team from distractions.  All while helping to drive and execute on strategy, execute on Platform key imperatives (Hoshin/Operational Key Results), remove obstacles for your team, and help them grow technically. 

You’re creative. You find deficiencies and advocate for continuous improvement; you seek creative solutions properly balancing organizational needs with making progress on key imperatives, reducing technical debt, and maintaining the current environment to meet contractual SLAs.

You’re good under pressure.  Part of your role is also Incident Manager for Engineering Health.  If there is a production outage and/or performance degradation it is your responsibility to make sure the right technical Health Engineering experts are on an outage bridge working to restore conditions back to normal, authoring RCA’s (root cause analysis), and improving the relationship with the NOC/GSOC/GCC. 

You communicate well.  You are responsible for organizing your team’s weekly Sprint, you help facilitate support tickets across the application teams, you hold your team accountable for meeting team and personal Say-Do, you do not hesitate to schedule meetings if there is stagnation and/or ambiguity. 

Knowledge, Skills, Abilities, Experience, or Characteristics

  • Drives and facilitates effective collaboration and communications across Engineering Health with focus on platform reliability, technical debt elimination, achieving key imperatives, advancing the platform, and meeting team and individual Say-Do metrics.  This included leading the twice weekly support calls to ensure production issues are being prioritized and resolved. 
  • Responsible for leading CAB, scheduling prep / production moves, coordinating Hot Fixes, and ensuring weekly Wednesday production releases (4 – 6 AM ET) are successfully completed, monitoring is returned to normal, weekly GSOC review of incidents to ensure downward trend,  and lesson learned are captured/discussed.
  • Build consensus among a diverse group of Engineering stakeholders, including facilitating resolution to challenges that arise from Platform processes that span across Health with the ability to balance priorities due to outage impact, stakeholder contracts, or internal noise.
  • Identify current-state baselines metrics and target performance metrics for future state while creating/communicating/setting a Platform multi-year roadmap. This includes process improvement in the space of CICD, AWS Cost Savings, maintaining SLA’s, hitting sprint metrics, obtaining/maintaining FedRamp/HiTrust certifications, and increasing Platform quality/throughput. 
  • Oversee and provide weekly input into Platform Sprint Planning, assist in meeting service level/providing production support, hands on in meeting strategic imperatives, and coaching your team to increase their technical skills, awareness of their development needs, and helping them reach their next level career goals.
  • Educate Health professionals on the Platform strategy, as well as educating/influencing Senior Health Leadership on the direction of the Platform engineering team, especially when it comes to technical debt, platform transformations, and Platform roadmap vision. 
  • Work with Platform internal colleagues/peers to ensure they have the appropriate information and knowledge at hand to be successful in meeting Platform Sprint metrics, as well as close partnership/collaboration with Enterprise Architects to ensure a complete Health Engineering vision.
  • Responsibilities will include Incident Manager, CAB Facilitator, Prep/Production and Hot Fix release facilitator.
  • As a Platform Manager you are will be empowered to lead change (with your team and across Health Engineering), drive the technical Platform roadmap, assist junior team members with their learning and help them explained their technical skills.  In addition, Platform Manager you will provide input into team’s priorities, write/deliver year end datapoints/feedback on team members performance, and stay abreast and partner with other Engineering Health Leaders to ensure the overall Health Engineering team is operating smoothly, harmoniously, and productively. 

Minimum Requirements 

  • Bachelor’s degree in Computer Science, a related field, or equivalent experience
  • Requires a minimum of 2 years of leadership responsibilities.
  • Strong verbal and written communication skills and an ability to work in a team environment
  • Strong technical problem-solving abilities
  • Experience facilitating process improvement workshops and building consensus on a plan for continuous process improvement.
  • Strong background in the design, development, maintenance, and testing of software
  • Strong and visible leadership to establish authority and influence both internally and externally.
  • Ability to motivate, energize and drive performance from your team (direct or matrix management) with a Multi-year roadmap.
  • Focuses on the customer side of the equation, meeting user expectations and ensuring user satisfaction. Oversees and assures the prioritization and timely fulfilment of business requirements.
  • Ability to engage and communicate with diverse stakeholders across the organization to build synergies that can be leveraged across the whole organization.
  • Demonstrates awareness of internal and external dynamics, and an acute perception of the dimensions of business issues.
  • Works with stakeholders to identify and prioritize opportunities for innovation in the existing systems and technology.


The team is distributed with an office location in Louisville, KY. We are remote-work friendly.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.