KEY ACCOUNTABILITIES

• Provide friendly and efficient support across Facebook, Twitter and Instagram, as well as responding to product reviews on external platforms
• Promote Badoo as a personable brand that takes care of its users by resolving all enquiries through our social media accounts
• Ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams
• Troubleshoot users issues and report any technical issues promptly for resolution
• Accurately record feedback, topics of conversation and user sentiment for further analysis

EXPERIENCE WE ARE LOOKING FOR

• Full professional proficiency in Spanish and English is a must
• Accurate spelling & grammar
• Committed and able to work independently
• In tune with current events and social media trends
• Great eye for detail
• Tech-savvy
• Multimedia literate with sound computer skills
• Thorough knowledge of Badoo, as well as social media platforms
• Experience in a similar role is advantageous
• Additional languages are a plus - high level of written and spoken fluency in any and as many of the following: French, Portuguese, German, Polish, Russian or Italian.

• You are comfortable in a fast-paced environment
• You are positive and committed with a 'can-do' attitude and a flexible approach
• You are a problem solver and a forward thinke
• rYou are a self-starter: you thrive on taking ownership of initiatives with limited oversight
• You have excellent time management 
• You have great communication skills, both verbal and written
• You are deeply passionate about Badoo’s brand vision, values and desire to contribute to the growth and development of a major brand