Customer Support Rep (part-time, contract)

Whip Media Group

Los Angeles, CA, US
  • Job Type: Part-Time
  • Function: Technical/Customer Support
  • Post Date: 03/29/2021
  • Website:
  • Company Address: 1841 Centinela Ave, Santa Monica, CA, 90404, US

About Whip Media Group

Whip Media Group’s companies, including Mediamorph, TV Time and TheTVDB, offer a data-driven integrated cloud solution that empowers the world’s leading entertainment organizations to intelligently acquire, distribute and monetize their content. Together, we track billions of consumer actions and financial transactions that accelerate innovation for buyers and sellers of content.

Job Description

Whip Media is transforming the global content licensing ecosystem with a market leading enterprise software platform that centrally connects data, processes and teams throughout the digital distribution journey. Powered by predictive insights and proprietary data, we enable the world’s top entertainment organizations to efficiently distribute, control and monetize their TV and movie content to drive revenue and direct-to-consumer growth.

10 million + users engage with TV Time to track their shows, get reminders when their shows are airing, and discover new shows to enjoy. We are looking for a part-time support rep to join our Community team and clear approximately 100 support tickets daily and address requests across multiple platforms. This role will average 25 hours per week for 6 months. We are open to remote candidates based in the following markets: NY, CA, Colorado, Wisconsin, Texas, Washington, Kentucky, Minnesota.

What Will You Do?

  • Respond to users directly via email, social channels and app reviews and help to answer all questions
  • Help troubleshoot user issues and respond appropriately
  • Empathize, advocate for, and maintain positive relationships with our users
  • Identify and assess users’ needs to achieve satisfaction goals
  • Work cohesively with the community team and always maintain teamwork spirit
  • Performs other related duties as assigned

What Do You Need?

  • 1+ years in a customer facing role at a startup
  • Experience with Zendesk (or other customer service platforms)
  • Excellent written and verbal communication skills
  • Able to multitask, prioritize, and manage time effectively
  • Able to work weekends
  • Ideal candidate has experience responding to user inquiries via social channels: Facebook, Twitter as well as experience working with an international user base

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.