Deployment Engineer

RightHand Robotics

Somerville, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/28/2021
  • Website: righthandrobotics.com
  • Company Address: 125 Mount Auburn Street, Cambridge, MA, 02238

About RightHand Robotics

RightHand Robotics (RHR) is a leader in providing end-to-end solutions that reduce the cost of e-commerce order-fulfillment of electronics, apparel, grocery, pharmaceuticals, and countless other industries. Unlike traditional factory robots that can be complex to setup and are singly purposed, RHR solutions are simple to integrate and adaptable to improve the utilization of many different customer workflows, such as sorting batch-picked items, picking items from an ASRS, inducting items to a belt sorter, and order quality assurance.

Job Description

At RightHand Robotics, we have a rapidly growing and highly capable team building robotic piece-picking solutions and deploying them around the globe. Our product has to be reliable enough to run non-stop on production fleets of robots in the world’s largest warehouses. If you’re simultaneously excited and a bit terrified about what this could mean for you, good! If working hands-on with robots on a daily basis intrigues you, read on!

We are seeking a self-motivated individual to join our Deployment team. Your primary responsibility will be to lead the implementation of our robots in warehouses. The expectation is that you are fast-learning, independent, and can work with our engineering and go-to-market teams to make our customers successful.

You Will:

  • Deploy automation solutions including robots, software, and auxiliary hardware in customer warehouses 
  • Conduct on-site integration and test activities (or support these activities remotely) . Evaluate post-go-live performance metrics
  • Be the primary point of contact for customers in the field
  • Execute field retrofits (or support these remotely); work with our mechanical, electrical, and software engineers on troubleshooting field issues
  • Support engineering development and business development projects at RHR HQ

You Have:

  • BS in EE/ME/CS or equivalent. Experience in services or deployment engineering positions is a plus
  • Fundamental knowledge of basic programming (Linux and/or Python experience is a plus)
  • Strong interpersonal skills to learn about local operations and to identify and build relationships with on-the-ground stakeholders such as warehouse managers and IT operators
  • Strong organization and time management skills; ability to cope with fluctuating workloads and high-stress situations
  • Mechanical and electrical repair skills. Are you a “tinkerer?"
  • Excellent written and oral communication skills
  • Be comfortable standing for up to 10 hours in one day testing our robots
  • Travel can fluctuate between 70-100% each month (can sometimes be lower, and includes international visits to customer sites)

Bonus Skills:

  • General understanding of network topologies such as VPNs, firewalls, and routers
  • Ability to write tools and scripts to automate repetitive tasks
  • Experience recording logs and documenting software bugs

We offer:

  • Passionate and fun teammates
  • Flexible vacation and work schedule
  • 401(k)
  • Generous premium coverage for medical and dental plans
  • Robots, galore!

 

RightHand Robotics (RHR) is an Equal Opportunity Employer. We have an ongoing commitment to the creation of a workplace free of discrimination and harassment. RHR recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, sex, religion, ancestry, sexual orientation, gender identity, national origin, age, physical or mental disability, pregnancy, veteran status, marital status, genetic information, height, weight, or any other status protected by federal, state or local law. At RHR, we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.