Salesforce Implementations- Systems Support Specialist

Deep Instinct

New York City, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 03/28/2021
  • Website: deepinstinct.com
  • Company Address: 501 Madison Ave, New York, NY

About Deep Instinct

Deep Instinct is the first company to apply deep learning to cybersecurity. Deep learning is inspired by the brain’s ability to learn. Once a brain learns to identify an object, its identification becomes second nature.

Job Description

The Role

The ideal candidate will have experience implementing Salesforce core CRM and provide desktop, infrastructure, and application support to design, configuration, prioritization, implementation, documentation, and administration of solutions. This position may be involved with the installation, configuration, upgrading and troubleshooting of any system issues relating to infrastructure and application technologies.

As our business is growing, we are aiming to expand our IT department by hiring an experienced IT Support Specialist that will work with business stakeholders to capture requirements, design and develop our systems. As an IT/IS Support Specialist you'll support business process development, manage the integration of applications connected to Salesforce.com and perform daily administration of the company business applications. You will also provide basic first tier IT helpdesk support to remote employees.

 What You’ll Do:

  • Advanced Salesforce administration and configuration.
  • Implement and administrate new applications to support the business needs.
  • Oversee development and maintenance of computer systems of remote employees.
  • Directs customer communication, works closely with other technical teams and maintains deep technical knowledge of multiple technologies.
  • Administration of Microsoft applications, operating systems, and Active Directory
  • Work with different departments to design scalable solutions for the organization.

Requirements

Who you are:

  • Must have 2-3 years of experience in analyzing, designing, configuring and supporting Salesforce implementations.
  • Experience integrating Salesforce with other applications.
  • Good understanding of business processes from a global company.
  • Excellent written and verbal communication skills.
  • Salesforce Development experience – an advantage.
  • Basic working knowledge of A/D or Office 365 administration – an advantage.
  • General computer hardware troubleshooting skills – an advantage

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state or local laws.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.