Job Description
Houzz is the world’s leading platform for home remodeling and design, helping more than 2.5 million home professionals in over 100 categories to grow and manage their business. Through Houzz, a community of more than 65 million homeowners and home design enthusiasts, find ideas, hire professionals, source products and access tools to update their homes from start to finish. Houzz is available in every country around the world with localized platforms in more than 10 countries across North America, Europe, Asia and Australia.
About the Role
As a Billing Operations Coordinator, you will play an integral role in the success and support of Houzz employees. You will work closely with the Billing & Finance team on a wide variety of tasks. You will have the opportunity to learn & develop skills in relation to CRM, Billing Systems & Spreadsheet Analysis.
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What You’ll Do
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Complete data processes, notifications and manage aging report of overdue payments
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Organize and complete all Billing Operations calendar events
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Manage inbox requests and provide support for Pro+ & Marketplace
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Analyze data to seek trends and gather insight on customer payments
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Strategize and assist with projects and new process implementations to optimize team efficiency
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Focus on International Billing Operations development while providing support to the international team
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Maintain & manage customer disputes
At a Minimum, We’d Like You to Have
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Strong oral, written and team communication skills
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Excellent attention to detail and accuracy when executing tasks
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Strong analytical and problem solving skills
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Proficient in Excel/Google Sheets
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Familiarity with AR and AP
Ideally, You’ll Also Have
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Experience with Billing Systems, Zuora preferred
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Experience with CRM Systems, Salesforce preferred
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Experience with subscription business models
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Experience working in a fast-paced environment
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Be Who You Are and Do What You Love at Houzz
We’re a Family
At Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community.
Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.
We Build the Future
Join Houzz in revolutionizing the home remodeling and design industry and have an impact on our community of more than 65 million homeowners and home design enthusiasts who use our platform and the 2.5 million-plus home professionals around the world who grow and manage their business with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth over $1 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to Houzz.
Benefits and Perks
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Competitive salary
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Paid time off
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Commuter benefits
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Medical, dental, vision and pet insurance
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Maternity/paternity leave program
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Employee assistance program
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401k retirement savings plan
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Flexible spending accounts
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Healthy at Houzz program
Houzz is an Equal Opportunity Employer.
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