Researcher, Financial Services Platform


Jakarta, ID
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 03/27/2021
  • Website:
  • Company Address: Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, Jakarta, DKI , Jakarta, 12160

About Gojek

Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, getting a massage and two dozen services. It is Indonesia’s first and fastest-growing decacorn building an on-demand empire.

Job Description

We’re looking for researchers who are passionate about getting inspiration from people, and able to translate the insights into actionable recommendations that can help the product team to deliver a more meaningful experience to our users.
You will be an integral part of the product team, where you play an active role in delivering the user's voice into the product pipeline. Product Researchers help bring the culture of research in the way we design products by providing an in-depth understanding of user's behavior. 
What You Will Do
  • Work closely with Product Managers, Designers, Engineer, and Analysts to ensure that your research aligns with the project vision and objectives
  • Plan, design, execute and manage experience research projects that can span from “up the funnel” foundational research, mapping service experience, to concept and usability testing
  • Synthesizing research findings into robust and inspiring recommendations, utilizing both qualitative and quantitative data
  • Facilitate inspiration workshop where you guide stakeholders to come up with ideas that are based from the insights you have gathered
What You Will Need
  • Has an educational degree of some kind - we’re quite chill with this
  • Shoul have at least 3 years of proven experience in conducting human-centered design research, UX research, synthesis and workshop facilitation
  • Has experience drawing from a variety of research methods: in-depth interviews, ethnographic, surveys, prototyping, diary studies
  • Has the ability to see patterns and behavior through numbers. You will be working closely with our BI team, so you need to feel comfortable with number crunching
  • Experience drawing from a variety of synthesis methods: user journey, experience map, personas, value proposition analysis, and other framework of analysis
  • Is passionate about social impact and how technology can improve people’s lives
  • Has professional fluency in Bahasa Indonesia and English

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.