DesignOps

Nubank

Sao Paulo, BR
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/09/2021
  • Website: nubank.com.br
  • Company Address: Rua Capote Valente, 39 3751 Jardim Paulista, São Paulo, 05409-000

About Nubank

Nubank is the leading financial technology company in Latin America and the largest independent neobank in the world, with more than 20 million clients. Its first product, launched in 2014, is a no-fee credit card that is fully managed by a mobile app and used by more than 12 million customers. Almost 36 million Brazilians have requested its products. In 2017, Nubank launched its proprietary loyalty rewards program ("Nubank Rewards"), as well as a digital account ("NuConta") that is already used by more than 17 million people. In 2019, the company began testing its personal loan product and took its first steps in international expansion, opening offices in Mexico and Argentina. To date, Nubank has raised around US$ 820 million in seven equity investment rounds from TCV, Sequoia Capital, Kaszek Ventures, Tiger Global Management, QED, Founders Fund, DST Global, Redpoint Ventures, Ribbit Capital, Dragoneer Investment Group, Thrive Capital and Tencent. Recently, Nubank was elected as the most innovative company in Latin America and ranked no. 36 on Fast Company's 50 Most Innovative Companies ranking.

Job Description

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationship with money across Latin America. With operations in Brazil, Mexico and Colombia, Nubank is today the world's largest independent digital bank, reinventing over 30 million customers' financial lives.

Nubank achieved this by offering a no-fee credit card, entirely managed by a mobile app and currently used by 15 million people, and a digital account, free of taxes, held by more than 26 million Brazilians. Nubank also offers transparent and hassle-free personal loans, a benefits program with points that don't expire, and a business account tailored for SMBs. In 2020, Nubank acquired digital broker Easynvest and became the leader in self-directed digital investments in Brazil. 

Throughout the years, Nubank raised over US$1 billion with some of the best-known growth and technology investors in the world, such as TCV, Sequoia Capital, Kaszek Ventures, Tiger Global Management, QED, Founders Fund, DST Global, Redpoint Ventures, Ribbit Capital, Dragoneer Investment Group, Thrive Capital and Tencent. 

Nubank was elected by Forbes magazine as the best bank in Brazil -- and one of the best in the world -- for two years in a row, 2019 and 2020. Fast Company magazine named Nubank the most innovative company in Latin America and as the most valuable challenger bank by CBInsights.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States) and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.

 

Our Design Team

Nubank's mission is to fight complexity everyday to empower people. We believe that by building a truly global and diverse team we will be able to challenge the status quo and have a lasting impact on the world.

As a team who drives product development from ideation to full rollout, the Design team ensures that our product experiences are valuable to our users. Designers at Nubank must deal with complex problems and transform them into intuitive, accessible and easy-to-use experiences for millions of people.

At each stage, a Designer must anticipate our customers and business needs, advocate for our users and ensure that the final design surprises and delights them. Achieving this goal requires collaboration with teams of Designers, Researchers, Business Analysts, Software Engineers, Product Managers and many other, working in projects that go from user interviews and prototypes to internal tools and brand assets.

Given this, designers must be flexible and eager to learn - it's unlikely that you'll arrive an expert in all tools and project phases, but you should be humble and have a strong desire and capacity to learn. It's critical that you are able to collaborate with people with varying backgrounds, give good feedback and apply critical feedback received. The combination of these skills along with your talent and technical competence as a designer can make you a great fit for the Nubank Design team.

To help us grow and fight complexity we are looking for DesignOps Analyst to join our Design Team. If you want to build the future of financial services, apply and send us your resume.

 

Once here, you will:

  • Be responsible for understanding the team's pain points, creating and spreading different projects to solve them; 
  • Develop, implement and manage effective processes, workflows, and frameworks based on proven methodologies to make the design process more scalable and measurable;
  • Measure the qualitative and quantitative impact of programs and initiatives;
  • Implement training and learning programs to leverage the practice and maturity of Design within the company.

Requirements

  • Proven experience being responsible for successful end-to-end projects or change management programs;
  • Experience involving teams in performance improvement processes;
  • Design background is not mandatory, but it is a plus.

 

Benefits 

  • Health, dental and life insurances
  • Meal allowance
  • Transportation assistance
  • 30 days of paid vacation
  • Chance of earning equity at Nubank
  • Parking partnership - discounted parking on our office
  • Free bike parking with showers available
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Gympass partnership
  • Extended maternity and paternity Leaves  
  • Child care allowance
  • ‘Espaço Feijão’- Private nursing and breastfeeding spaces in our buildings
  • Onsite Health Center - Medical support for every Nubanker in our office

 

Diversity and Inclusion

We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.