Technical Account Manager

NextRoll

Remote
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 03/27/2021
  • Website: www.nextroll.com
  • Company Address: 972 Mission Street, San Francisco, CA, 94103

About NextRoll

NextRoll Inc. is a marketing and data technology company with a mission to accelerate growth for companies, big and small. Our proprietary data and machine learning powers data-driven marketing for over 37,000 customers. We empower growth through our three business units: AdRoll, a growth platform for ambitious DTC companies, RollWorks, an account-based platform for ambitious B2B companies, and NextRoll Platform Services, a marketing-technology-as-a-service offering that enables businesses the flexibility to build and enhance their marketing solutions.

Job Description

Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.

You will join our Solutions Engineering team reporting to our Director, Solutions Engineering. The right candidate will take ownership of supporting the technical account management for one of our most strategic clients. You will use your product expertise and troubleshooting skills, and work collaboratively with the client’s technical team and our internal teams, to prioritize and resolve issues.

The impact you’ll make:

  • Triage and prioritize all reported issues by performing initial troubleshooting and resolve when possible
  • Evaluate new feature requests with the client and understand business requirements and prioritization
  • In collaboration with product and engineering, evaluate the ask, determine scope, feasibility, business impact and applicability to NextRoll as a whole for new feature requests and product bugs
  • Monitor and respond to shared Slack channels for any product related issues or questions, and bring in other internal resources as needed
  • Drive weekly meetings with the client to discuss outstanding issues, prioritization and resolution timelines
  • Communicate system wide issues to the client

Skills you’ll bring:

  • Bachelor of Science in Information Science/Computer Science OR relevant experience
  • 5+ years of relevant work experience
  • Strong technical skills - Unix scripting, JavaScript, HTML, CSS, SQL, REST APIs and Python / Ruby / PHP / Java
  • Hands on expertise with databases like Presto, Postgres, MySQL, Oracle, Redis, Cassandra...etc
  • Exceptional interpersonal communication and client facing skills, and excellent written and verbal communication skills, both in tone and technical descriptions
  • Client-focused with a desire to provide the best experience
  • A can-do attitude and willingness to adapt to multi-tasking throughout the day
  • Self-motivated with strong critical thinking skills and problem solving skills

Benefits and perks: 

  • Competitive salary, equity, and fully covered medical
  • One month of paid time off and work/life balance
  • Up to 3 months of paid pregnancy disability leave
  • 3 months of paid family leave (care for a family member, bond with a new child, etc.)
  • Up to 6 weeks of paid disability leave
  • Join a community of fellow Rollers as a member of one of our Employee Resource Groups
  • Ample opportunities to volunteer with local organizations with NextRoll Gives Back

About NextRoll:

NextRoll is a marketing technology company delivering products ambitious marketers use and rely on to grow their businesses. Powered by machine learning and integrated data platforms, NextRoll’s technology serves tens of thousands of businesses globally through its two business units: RollWorks, an account-based platform for business-to-business marketing and sales teams, and AdRoll, an ecommerce marketing platform for direct-to-consumer marketers. NextRoll is a privately-held company headquartered in San Francisco, CA. To learn more visit nextroll.com.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.