Product Owner

Keap

Chandler, AZ, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 03/26/2021
  • Website: keap.com
  • Company Address: , Chandler, AZ

About Keap

Keap is on a mission to simplify growth for millions of small businesses. For 15 years, Keap has been helping small businesses get organized so they can deliver great service and close more business. Today the pioneer of CRM and marketing automation software for small business serves more than 200,000 users globally with its Infusionsoft and Keap products. Keap is headquartered in Chandler, Arizona.

Job Description

Our Internal Systems team is growing, we are looking for an experienced Product Owner to ensure our internal customer experience is as efficient and frictionless as possible. We’re in need of someone who understands business problems well and can translate that into ways technology can help. We expect you to use your high-level perspective to define goals and create a vision for development projects. Your ability to take ownership of the process, prioritize needs, oversee development stages, all while proactively driving solutions that meet employee and customer demands. If you’re an exceptional communicator who is able to ensure buy-in from stakeholders on all major decisions, and strategies and are able to provide clear instructions and deliverables for developers, we want to speak with you!

The Work

  • Build relationships with your stakeholders
  • Meet regularly with your stakeholders to identify and organize the steps required as well as drive priority and ensure you are solving the most important problems first
  • Build and maintain roadmaps of upcoming functionality based on inputs from your stakeholders and your assessment of how to solve their problems
  • Translate needs into User Stories and work within your team to deliver solutions
  • Prioritize needs while juggling scope, budget, and time while weighing priorities according to the needs and objectives of stakeholders
  • Work closely with Dev Teams, Management, and Stakeholders to oversee development stages while consistently delivering value
  • Continually seek ways to simplify, optimize and automate business processes
  • Actively manage product backlog to ensure the team is working on the highest priority items and obsolete items are removed
  • Be the primary conduit between the development team and your stakeholders, anticipating stakeholder needs and advocating when needed for the stakeholder.
  • Align strategy of supporting technologies to overall Company vision and goals
  • Ability to negotiate without being adversarial
  • Aggressively consider new features that drive improvements for stakeholders 

Qualifications

  • 4-6 years previous experience as a Product Owner, or similar role within Product Management
  • Strong attention to detail
  • Ability to communicate at various levels of the organization
  • Ability to prioritize needs while juggling scope, budget, and time constraints
  • Ability to work independently, as part of a team, and on multiple projects simultaneously
  • Ability to take something abstract and generate potential solutions and recommendations
  • Strong relationship building skills & a team-player attitude

Ideally, you possess…

  • Knowledge of Salesforce (Sales and Service Cloud)
  • Knowledge of Netsuite Financials
  • The desire to make every customer experience outstanding
  • Understanding of Agile processes
  • Scrum Product Owner Certification (SPOC)
  • A sense of humor

At Keap we celebrate diversity and inclusion for the benefit of our employees, our products, our community, and to help small businesses succeed.  We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.