Product Manager

CleverTap

Mumbai, IN
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 03/25/2021
  • Website: clevertap.com
  • Company Address: 440 N Wolfe Rd., Sunnyvale, CA, 94085

About CleverTap

CleverTap is the leading customer engagement and retention platform that helps brands maximize user lifetime value. Consumer brands around the world representing over 8,000 apps—including Vodafone, Star, Sony, Discovery, Fandango LATAM, Carousell, and Gojek—trust CleverTap to help them improve user engagement and retention thereby growing long term revenue.

Job Description

CleverTap offers an AI-powered customer engagement and retention platform that enables digital enterprises to improve user retention and conversion rates through behavioural insights, predictive segmentation, user experience optimization, and omni-channel campaign orchestration.
More than 8000 brands including some of the global brands such as Vodafone, Hotstar (Disney Group), Sony, Discovery, Meet Group, Carousell and GoJek use CleverTap to offer delightful, personalized experiences to their users.
CleverTap has offices in San Francisco, Los Angeles, London, Singapore, Amsterdam, Dubai and Mumbai. Our investors include Sequoia India, Tiger Global Management, Accel, and Recruit Holdings.
 
Position: Product Manager/ Sr Manager
Location: Mumbai
 
Purpose: The Product Manager is responsible for planning and execution of product development plans including gathering and prioritizing customer requirements, defining the product vision and working closely with marketing, sales and success teams to ensure revenue and customer satisfaction goals are met. The role also ensures product supports company’s overall strategy and goal.
 
Responsibilities:
  • Develop and own the product roadmaps within the service/product area
  • Partner closely with sales, engineering and marketing to set priorities and achieve the product goals.
  • Fully specify each functional release. Work with Sales, Design and Engineering to develop feature level specifications inclusive of UX/UI design, then validate assumptions, prototypes and designs directly with existing or prospective customers.
  • Perform competitor analysis and benchmarking. Design industry first path breaking products to solve customers and industry problems.
  • Partner with Product Marketing on launches and sales collaterals, and other technical information required to support outbound marketing and sales activities.
  • Work with Customer Success and Sales to account for and co-own NPS to improve the customer satisfaction index
  • Works with Sales, Customer Success, Product Marketing and Engineering to improve product adoption on the service/product area
Requirements:
  • Person having education in BE/BTech, MBA/PGDM with relevant experience of 5 to 10 years.
  • Ability to work with enterprise customers, requirement gathering, structured approach to problem solving
  • Exceptional written and verbal communications skills.
  • Ability to interface at multiple levels of organization and across functional groups to clearly articulate priorities and deliverables.
  • Exceptional analytical skills ·
  • Past experience with Agile development methodologies (Sprint, Kanban, etc.)
Competencies:
  • Function: Strong analytical skills with demonstrated ability to formulate data-driven decisions that lead to results
  • Behavioural: Cross-functional team management, strong presentation and public speaking skills
Measures of Success:
  • Increase in TAM
  • TTV
  • Sales Conversion
  • Adoption
  • NRR
  • NPS
Why join us?
  • You are ready for your next challenge
  • You want to work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile marketing space
What is working at CleverTap like?
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Hierarchy is a myth, merit is lauded
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.