IT Support Specialist - AV


New York City, NY, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/16/2021
  • Website:
  • Company Address: Suite 506, New York, NY, 10012

About Cedar

Cedar provides a smarter way for hospitals, health systems and medical groups to manage the patient payment ecosystem. Our platform delivers modern intelligence to alleviate collections challenges, dramatically improve billing operations and ensure a personalized billing experience for patients.

Job Description

Cedar is a patient payment and engagement platform that elevates the total patient experience beyond clinical care. The platform leverages data science and technology to deliver modern intelligence to providers and simplify the healthcare experience for patients.

Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our technology improves the overall experience of patient engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

Cedar is looking for an IT Support Specialist - AV to provide industry-leading support to all Cedar employees. The candidate will work closely with all of Cedar to ensure the technology our employees use every day is functional, reliable, and secure. This includes everything from the laptops we use to the support of the physical office networks, security, and collaboration systems.


  • Work with the People Experience teams to ensure video conferencing and presentation systems are functional and reliable.
  • Provide desktop and application support to Cedar employees.
  • Support and maintain all employee-related IT services and equipment.
  • Be responsible for laptop and desktop configuration and system access.
  • Build computer management workflows that will scale to hundreds or thousands of devices.
  • Work with Compliance/Security to secure laptops and office networks.
  • Onboard new employees and assist with new computer configuration.** Cedar is committed to a flexible work environment, so this as well as many of our roles are remote friendly.*

Required Skills & Experience

  • 3+ years in a Helpdesk environment
  • Experience coordinating video conferencing technologies such as Zoom, WebEx, Vidyo, BlueJeans, or other technologies
  • Experience coordinating and maintaining in office video conferencing technology and hardware such as video cameras, microphones, and audio
  • Experienced in MacOS administration, knowledge of the operating system and automated software installation
  • Experience with automation solutions such as Jamf, Fleetsmith, InTune or other MDM solutions, a Jamf certification a plus
  • Strong interpersonal skills, problem-solving ability, attention to detail, and outstanding customer service skills
  • Positive demeanor and a committed teammate
  • Willing and eager to learn coding skills

What do we offer to the ideal candidate?

  • An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year, and growing at a rate of 360% YoY as of January 2021
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options

Applicants must be currently authorized to work in the United States on a full-time basis. Cedar will not hire any applicants for IT Support Specialist who are present in the United States on an F-1 visa. Cedar is not an E-Verify employer and cannot employ individuals on a STEM OPT extension.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.