Enterprise Customer Success Coach

Culture Amp

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/04/2021
  • Website: cultureamp.com
  • Company Address: 43 Stewart St, Melbourne, VIC 3121

About Culture Amp

Culture Amp is the leading People & Culture Platform helping companies take action to improve employee engagement, retention and performance. Culture Amp is a Culture First certified B Corporation used by 2,750+ customers including Aegon, Airbnb, Go Cardless, KIND Snacks, McDonald’s, Bon Secours Mercy Health, Salesforce and Slack. Started in Melbourne with offices in San Francisco, London, and New York City, Culture Amp has raised $150,000,000 USD from leading venture capital funds, including Index Ventures, Felicis Ventures, Sapphire Ventures, Blackbird Ventures and Sequoia Capital China. Learn more at cultureamp.com.

Job Description

Join us on our mission to make a better world of work. 

Culture Amp is the world’s most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. 

We do this by bringing together pioneering people science and powerful technology. Over 3000 companies like Airbnb, Slack, and Deliveroo trust Culture Amp to collect, understand and connect data throughout the employee experience. The insights help them truly understand their people and guide them on the best actions to drive positive behavior change and lasting impact. We live in a world where the ability to understand and influence culture at scale is no longer a ‘nice-to-have’ but a ‘necessary-to-survive’.

Join us in making the world better, by making a better world of work.

 

How you can help make a better world of work

We're looking for a fantastic and deeply curious Customer Success Coach. At heart, you're what we call a people geek. Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team that builds effective relationships with hundreds of the world's most innovative companies.

You enjoy the idea of managing the end-to-end experience of every customer, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. You revel in the idea of helping customers to plan, design, launch, analyze and communicate survey results. You're confident in your ability to creatively solve customer problems. You get a kick out of working closely with customers, and you'll make sure that they are in love with us every time a renewal comes around. And you'll constantly be thinking about ways in which we can improve our product and the processes we use to deliver it.

We'll teach you everything we have learned about people ops, organizational development, survey design and analytics — but your experience in these areas will help you to hit the ground running. And any experience you have working with SaaS platform customers, especially in the HR space, will come in handy.

 

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

 

The Opportunity at Culture Amp

We are looking for an Enterprise Customer Success Coach to help scale the business impact of People and Culture across 100s of companies in EMEA between 1000 and 10000 employees via adoption of the Culture Amp platform. You will be responsible for:

  • The health of a customer book of business worth up to $1million in Annual Recurring Revenue. 
  • Scaling product adoption and ultimately business outcomes across our Enterprise customers
  • Prioritising work to bring value to multiple companies in the key moments that matter across the customer journey. 
  • Building and growing relationships with platform administrators and senior People & Culture executives.
  • Leveraging your knowledge of key People and Culture topics to advise companies on their people strategies.

 

What would you bring to Culture Amp

  • Background in a Product Specialist, Implementation Specialist or Customer Success role at a SaaS company is highly preferred
  • Undergraduate degree is ideal (kudos for Industrial-Organizational Psychology or HR/Business Analytics)
  • Experience dealing with large organisations.
  • Passion for working with key stakeholders to deliver great experiences
  • Love for training customers how to use new tools
  • Proficiency with tools such as Slack, Zendesk, HubSpot, Trello, and a variety of others
  • Great speaking, interpersonal, and presentation skills
  • Warm, positive attitude and strong empathy to help guide customers
  • Flexibility with time zones

 

Non average workplaces attract above average people.

We consider ourselves anything but average and strive to make a home for different types of people from around the world to do their best work and have fun doing it. So we have created 4 “not your average” values that we live by, take a read, and if this sounds like the environment for you, please apply! 

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

  • MacBooks for you to do your best work 
  • Share Options - it’s important to us that everyone is an owner and can share in our success
  • Medical insurance - for you and your family so you can feel safe in these uncertain times
  • Excellent parental leave and in work support programme, - for those families to be
  • Flexible working schedule - where we can, let’s make work, work for you
  • Fun and inclusive digital, and (in the future) in-person events

Most importantly. An opportunity to really make a difference in people’s lives.

Here are a few highlights from Culture Amp

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.