Technical Writer I

Built Technologies

Nashville, TN, US
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 03/24/2021
  • Website:
  • Company Address: 624 Grassmere Park, Suite 16, Nashville, TN, 37211

About Built Technologies

Built Technologies was founded in 2014 out of firsthand frustration with the challenges and pitfalls often associated with construction lending and the belief that technology could transform the loan management process. Built’s collaborative software streamlines the collateral monitoring and draw management process – a process widely recognized as highly cumbersome, costly, and fraught with risk. By bringing the draw management process online, Built helps lenders reduce construction loan risk, increase loan profitability, transform the borrower experience, simplify compliance, and provide unprecedented portfolio insights.

Job Description

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payment products & services that enable participants to manage risk, maximize productivity and collaboration to ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 110 of the top financial institutions in the US and Canada, including 25+ of the top 100 US construction lenders. In addition to our recent $88M Series C funding, we’re proud to have been named one of Forbes’ Top 100 Startup Employers in America for 2021. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.
We’re looking for a technical writer to help create easy to follow training and support content for our rapidly expanding client base. In this role, you’ll work closely with internal and external stakeholders to create clear, concise, and easily searchable articles and guides to answer their questions. You’ll have the opportunity to combine a passion for technology with your stellar writing skills to produce high-quality documentation to help take our customer support to the next level.

What you’ll do:

    • Maintain existing documentation to remain current with software changes
    • Create new content and help existing identify content gaps to develop a thorough knowledge base
    • Edit content from engineers and product managers to ensure conformance to documentation quality standards
    • Ensure content adheres to a consistent style, tone, and approach by following our style guidelines
    • Manage your time while balancing work across multiple product teams with different deadlines

What we’re looking for:

    • 2-5 years experience writing, editing, and researching documentation for banking, software, or SaaS
    • Excellent writing and grammar skills and a meticulous attention to detail
    • Fast and willing learner who can produce while learning
    • Ability to deal with ambiguity and competing priorities
    • Willingness to conduct research, interview subject matter experts and stakeholders, and perform other knowledge-gathering tasks
    • A portfolio or samples of outstanding documentation samples
    • Bonus if you can speak Canadian French  or Latin American Spanish
The rare opportunity to change the world and radically disrupt an industry
Competitive benefits including Unmetered Vacation; Health, Dental & Vision Insurance; and 401k
Flexible Hours
Weekly Team Lunches
Kitchen loaded with all the essentials to keep you productive
Our company is made up of passionate people who are driven in a variety of disciplines—and each of them bring their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.