Team Leader- Customer Care-Insurance

Ess Kay Fincorp

Jaipur, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/19/2021
  • Website:
  • Company Address: Adarsh Plaza Building, Khasa Kothi Circle, Jaipur , India, 302001

About Ess Kay Fincorp

With track record of over 25 years, Esskay Fincorp is NDSI - Asset Finance NBFC having predominant operations in rural and semi urban areas of north, west and central India. Esskay is a leading player in vehicle financing and small business loans lending space with AUM close to 3000cr.

Job Description

  • Strong awareness of the Grievance management and Regulations around it.
  • Acknowledge on call and then resolve customer grievances.
  • Following up with internal and external stakeholders to get cases resolved on priority
  • Do root cause analysis of all complaints and share the errors at various departments
  • To prepare internal as well as Regulatory reports of customer grievances team
  • Ensure that Compliance policies are adhered to while processing Grievances.
  • Ensure end to end resolution for our customers
  • Do root cause analysis to ensure that errors are not repeated in future
  • Communicate with customers over call and email to address their grievances.
  • Conducting huddles, briefings/de-briefings, trainings and presentations
  • Have an attitude to support the team in times of need
  • Keeping track of Turnaround times
  • Ensure 95% above quality scores
  • Resolving complaints to customers satisfaction

Interested candidates may submit their resumes on

[email protected]/[email protected]

Role:Team Leader

Salary: 1,00,000 - 3,00,000 P.A.

Industry:Banking, Financial Services, Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Employment Type:Full Time, Permanent


UG:Any Graduate in Any Specialization



Company Profile


Company Info

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.