Customer Support Advisor

i6.io

Farnborough, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/15/2021
  • Website: i6.io
  • Company Address: Farnborough Airport, Ively Road, Farnborough, Hampshire, GB, GU14 6XA

About i6.io

i6 specialising in web and mobile application development and systems integration to offer modern, flexible and modular software platforms for the aerospace, defence, utility and transportation markets.

Job Description

The i6 Group is a growing business across the aerospace software industry. We are an experienced, dynamic team with vast knowledge in the aviation and software industries including commercial and military fuel systems, safety critical software, hardware development, real-time operations and high-availability web and mobile applications.

We are seeking an individual to fulfil a role as a Technical Support Advisor. You will be joining a business that specialises in business critical software in  and a high level of customer focus and support . 

We develop through a tailored agile process to enable rapid and flexible development supported by advanced systems engineering, product and project management. 

Following the award of a number of new major contracts we are recruiting to expand our Mobile development team. We develop an exciting suite of web and mobile apps for the aerospace refuelling and wider ground handling industries making use of IoT technologies to deliver the next-generation of technology in this space.  Our customers include British Airways, Virgin Atlantic, KLM as well as many others around the world.

Roles and Responsibilities:

  • To provide front line support to customers across the complete i6 product range and manage the problem to resolution either themselves or pulling on support from the development team when needed
  • Ensure open lines of communication with the customer for the duration of the problem, keeping them updated with progress and any issues that will hinder successful closure
  • Be comfortable answering inbound calls to help with trouble shooting customer problems within the i6 product suite and hardware
  • Record all interactions on our CRM

Essential experience:

  • Excellent customer service and conversational skills both internally and externally 
  • Work autonomously and with a team to get tasks completed drawing upon internal advice where necessary 
  • Positive can do attitude - need to strong willed to keep going until you get to the root of the problem
  • Demonstrate excellent practical problem solving skills and have the ability to actively listen, read analyse and interpret consumer feedback 
  • Be able to quickly and efficiently feedback clear concise issues and information internally

What is in it for you?

This is a fantastic opportunity to work as in a thriving customer success team with guidance and help from some fantastic Leads and Head of’s in the same discipline. We are a big advocate of training and development at i6, with members of our team often out on training courses or talks/summits in order to further develop their existing skill set and stay on the edge of innovation. There is certainly room for this role to evolve and grow as the business does and it could open up lots of doors to the wider business depending on where you want it to take you on your career path, we actively promote people to cross train into other areas if this is something that interests them. 

In this position you will get the opportunity to solve real life problems and work closely with some amazing bluechip clients. We reward hard work and dedication and have some excellent success stories here at i6 from a career development standpoint.

Benefits

  • Salary negotiable
  • Pension Scheme
  • Private Health Care
  • Various team building events throughout the year including Hackathons and quarterly socials
  • Flexible working hours and remote working options

i6 do not discriminate based upon race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, ages, status as an individual with a disability, or other applicable legally protected characteristics.

If you are interested in learning, developing and growing your existing skills and keen to add more strings to your bow please don’t hesitate to send your CV to [email protected]

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.