Technical Account Manager

Privacera

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/21/2021
  • Website: privacera.com
  • Company Address: 39300 Civic Center Drive, Suite 140, Fremont, CA, 94538

About Privacera

Privacera provides comprehensive data governance for the cloud.

Job Description

Description

 

We are looking for a deeply technical and strategic Technical Account Manager (TAM), to join our post-sales and customer success team. As a Technical Account Manager, you will drive maximum adoption of Privacera’s products and identify services expansion opportunities via high-value relationships with our customers, ensuring they remain successful by realizing the full value of their investment with us.

We are looking for a Technical Account Manager who will take the reins just before the deal is closed effectively becoming the customer's partner to achieving their desired outcomes and business goals. Through onboarding, training, check-ins, and account reviews, we constantly keep a sharp eye on churn indicators. One size does not fit all as our Technical Account Managers prioritize effectively applying different models for high touch and other profiles for efficiency.

 Key Responsibilities:

  • As a trusted advisor, own both overall relationship with customers and their success with Privacera solutions while increasing adoption and ensuring retention and satisfaction
  • Onboard customers by providing training, setting up alerts and creating dashboards
  • Provide guidance on successful implementation and deployment ensuring optimized performance and downstream supportability
  • Periodic checkpoints and reviews to help your IT staff stay ahead of potential challenges and optimize your existing environment
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals and other key performance indicators, and aid the customer in achieving their goals as well as identifying and/or developing up-sell opportunities
  • Work closely with Privacera’s  Product, Sales, Support and Engineering teams to quickly onboard customers, define success criteria and surface issues before they materialize
  • Develop scalable methods for communicating best practices to customers
  • Work closely with Sales to drive renewals and add-ons for customers
  • Serve as the escalation point for customer issues
  • Strategically funnel customer feedback to Product Management, advocating internally on behalf of your customer's needs to help influence the product map where relevant
  • Monitor and maintain client health score and proactively drive action to reduce churn risk

 Required Qualifications:

  • 5+ years of experience within a SaaS/PaaS company as a Technical Account Manager, Sales Engineer, DevOps, SysAdmin or Support role
  • Demonstrated track record of owning customer relationships, including implementation, renewal, and up-sell
  • Entrepreneurial approach to work, with a high degree of autonomy and self-motivation
  • Ability to quickly come up to speed on technology in order to successfully demo our tools and services while articulating Privacera’s product benefits and business value
  • Excellent interpersonal/customer relations skills with particular regard to strategic relationships; clear and concise verbal and written communicator
  • Proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy and deliver positive results for customers
  • Outstanding verbal and written communication skills
  • Excellent presentation and whiteboarding skills
  • Experience with big data technologies such as Spark, Hive, Kafka
  • Experience with public cloud infrastructure and data solutions, specifically AWS EMR, Azure HD Insight, AWS Redshift, AWS S3, Azure ADLS, Databricks, and Snowflake
  • Ability to design and architect distributed data systems
  • Experience with Big Data Technologies such as Spark, Hadoop, Kafka, and Storm
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to deliver results across multiple initiatives which include increasing revenue growth, customer satisfaction, feature adoption, and retention

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.