Solution Analyst - Implementations

Sitetracker

Austin, TX, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/09/2021
  • Website: sitetracker.com
  • Company Address: 150 Grant Ave. California, Palo Alto, CA, 94306

About Sitetracker

Cloud-based enterprise project and asset management software for high-volume infrastructure projects allowing innovators to optimize their entire asset lifecycle.

Job Description

Sitetracker is looking for Solution Analysts to assist in implementing the Sitetracker product for new customers.  You will work closely with our Solution Architects to identify requirements and find creative solutions to tailor our product to our customers’ business process. Overall, the position incorporates product configuration, data analysis, project management, and development as needed.  Solution Analysts are given a great opportunity for advancement and leadership placement in a rapidly growing environment.

The Skill Set

    Build out data models using relational database knowledge to capture customers' business requirements
    Utilize Excel skills (preferably Vlookups, formulas, pivot tables, etc.) to transform data and create reports
    Thrive on going the extra mile to complete project deadlines accurately and on time
    Maintain composure in stressful situations, respond to customer needs quickly, and effectively adapt to change
    Communicate complex concepts to clients in an easily digestible format that shows you understand their business needs
    Apply strong listening skills and can dig deeper into requirements to identify the root problem
    Demonstrate proficiency working in a fast paced environment, and excels at multitasking across complex projects
    Exhibit excellent oral and written communication skills

Within 60 Days, You'll

    Have a good understanding of the Sitetracker product
    Create reports and dashboards to visualize Sitetracker data
    Analyze source data and perform data migrations
    Attend customer meetings and gather business requirements
    Configure Sitetracker modules to meet customer needs
    Work with your manager to learn our implementation process
    Collaborate with product team to submit product enhancements and bugs

Within 180 Days, You'll

    Be able to train others on how to use and configure the Sitetracker product
    Elicit technical requirements from customer business requirements
    Assist in system architecture design
    Manage configuration tasks for multiple projects
    Lead customer meetings and manage deadlines
    Be able to understand and utilize Salesforce features
    Create custom architecture based on customer requirements while leveraging Salesforce best practices
    Lead customer engagements and trainings

Within 365 Days, You'll

    Lead small to medium sized implementations from end to end (solutions design, requirements gathering to customer training and project go-live)
    Train new specialists on Sitetracker implementation methodologies and technical concepts
    Visit client sites to facilitate implementation process
    Have autonomy to make critical decisions on client implementations
    Present to key stakeholders (C-suite executives)
    Successfully completed a customer implementation with metrics to support

About Sitetracker
 
Sitetracker was founded seven years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service.  That problem has become even more pronounced due to the eventual explosion of 5G.  Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
 
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point.  Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges.  Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
 
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States).  Our people are extraordinary and we’re continuing to invest in our people-first culture.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.