Strategic Customer Success Manager - US

Camunda

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/09/2021
  • Website: www.camunda.com
  • Company Address: Zossener Strasse 55-58, Berlin, Deutschland 10961, DE

About Camunda

Camunda is a software company reinventing workflow automation. Hundreds of companies including 24 Hour Fitness, AT&T, Lufthansa Technik and Zalando trust Camunda to automate core business processes to the highest possible extent, allowing their business to scale and revenue to grow without proportionally increasing operating costs.

Job Description

At Camunda, we have a simple goal: automate any processes, anywhere. All the way from Zalando’s online shop to NASA’s space missions, processes are everywhere, and at Camunda we have made it our mission to enable organizations to design, automate and improve these processes — no matter where they are and what they entail.

Camunda is an open source software company innovating process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business and IT. A community of tens of thousands of users across companies such as Vodafone, ING, Allianz, Lufthansa and Atlassian design, automate and improve mission-critical business processes end-to-end with Camunda. Camunda has been repeatedly recognized by Deloitte as a high-growth company and has a presence in Germany, United States, UK, Singapore and Australia.

Team Description:

Camunda's CSMs are trusted advisors to the customer, fostering successful adoption which will naturally lead to retention. They spot opportunities for expansion but team up with sales when it comes to commercial negotiations.

*This is a remote role and can be based anywhere in NA region.

What you’ll do:

  • Become the trusted advisor to a set of strategic customers and their key stakeholders in the NA region by aligning Camunda technology to their business strategy and goals
  • Develop customer success plans outlining Customer’s KPI’s, stakeholders, critical success factors, and product adoption plan
  • Establish a trust base relationship with your customer throughout their journey with Camunda and maximize the value from their investment
  • Work closely with Sales on opportunities to grow your customers. Develop the opportunity and leverage relationships and value measured as a trusted advisor
  • Collaborate with Consulting, Support and Engineering teams through proactive engagement on product and support related issues
  • Collaborate with Product Management and Marketing to create programs on best practices, influence product roadmap discussions, and foster customer references
  • Be a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty

What you’ll bring along:

  • 4+ years of Customer Success, Consulting or Account Management experience, preferably within the enterprise software industry
  • Fluent communication in English, knowledge of any additional language is a plus
  • Ability to foster and cultivate relationships with Enterprise Customers and become their trusted advisor
  • Experience dealing with large multinational customers with complex technical environments and requests
  • Ability to win subscription renewals, including pricing discussions and identify expansion opportunities
  • Understanding of open source model, cloud computing and DevOps highly preferred
  • Demonstrated ability in delivering value to the customer through ownership and collaboration
  • Strong ability to lead customer interactions and managing business reviews with stakeholders ranging from individual contributors to C-Level
  • Ability to work remotely
  • Willingness to travel to visit customers, Camunda offices and events when and where possible

What we have to offer:

  • A high growth software company with 4.7 Glassdoor rating and a >90% CEO approval
  • A team of wonderful and highly qualified colleagues working in a friendly and agile environment
  • Flexible working conditions and ability to work remotely
  • Competitive compensation, benefits, and time off
  • Freedom of choice for your technical equipment, e.g. Mac or Linux or Windows
  • Free German and English classes

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people.  At Camunda, we honor diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applications will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law.  We are looking forward to your application!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.