Technical Support Engineer

BigID

United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/10/2021
  • Website: bigid.com
  • Company Address: 524 Broadway, New York, NY, 10012

About BigID

BigID is transforming how enterprises protect and manage the privacy of personal data.

Job Description

Who we are:

BigID redefines data privacy and protection: helping organizations know their data for privacy, protection and perspective.  BigID is a next-generation data intelligence platform that helps organizations discover and manage personal and sensitive data across their entire data ecosystem – and take action for privacy, protection, and perspective. 

Headquartered in New York City with a worldwide presence, we are building a global team with a passion for innovation, data and privacy.  BigID was founded in 2016, has raised close to $200M in venture funding, and has been recognized as a 2019 World Economic Forum Technology Pioneer, a 2019 Business Insider “Business to Watch”, awarded “Best Privacy Solution” for Info Security's Global Excellence Awards, and more.

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, and teamwork.

Privacy Is Our Passion - So are Our People!

Who we seek:

We’re looking for a hands-on, client facing support engineer focused on supporting clients in the Eastern Us. You will be responsible for providing exceptional product assistance, helping with configuration questions, capturing enhancement requests, as well as troubleshooting and researching product issues.  You will work with customers, other support and services team members, and our engineering organization to resolve complex problems, and be an advocate for our clients within BigID. You will have prior experience providing technical support to enterprise customers at the Tier 1 or Tier 2 level. 

What you’ll do:

  • Work closely with clients to understand their requests, develop an appropriate plan of action to resolve their concerns or questions, and engage appropriate resources to execute the plan
  • Provide clients with timely updates to their concerns or questions while resolution is in progress
  • Provide language support to other team members, management, and engineering staff as needed to help resolve client concerns or questions.
  • Work closely with our Engineering and Product Management teams to document product issues, enhancement requests raised in the field, and possible product improvements  
  • Act as a Voice-of-the-Customer to help prioritize issues, requests, and improvements
  • Partner with our Client Services team during solution deployments engagements and assist in resolving encountered issues
  • Develop in-depth technical knowledge of the product and its interaction in highly varied technology environments

What you’ll bring:

  • 5+ years of experience in IT or technical product support, supporting external customers within enterprise corporate environments  
  • An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. (or equivalent professional experience)
  • Experience with installation, configuration and management of UNIX or Linux-based Operating Systems including basic shell proficiency (bash, sh, ksh, tcsh, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP), file sharing technology (NFS, SMB/CIFS), and authentication frameworks (LDAP, Kerberos)
  • Experience with DevOps, specifically with Docker and Kubernetes
  • Experience with network troubleshooting, including the use of network debugging tools such as Nmap, NetCat, cURL, Wireshark
  • Familiarity with SSL, firewall and routing concepts as well as commonly used network protocols.
  • Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.
  • Excellent communication and organization skills
  • Strong troubleshooting skills and a methodical approach to issue resolution

You’ll stand out if you have:

  • Experience with multiple RDBMS systems
  • Experience with no-SQL data-stores (MongoDB, Cassandra, DynamoDB) and/or Hadoop technologies (such HDFS, Hive, HBase, etc.)
  • Experience with Kerberos, Active Directory, or LDAP

What’s in it for you?!

Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.

  • Equity participation - everyone shares in our success
  • Open vacation policy - take it when you need it 
  • Flexible work arrangements - we are all grown-ups
  • Medical, Dental, Vision, 401k - that go into effect your first day

Our Values:

We look for people who embody our values - Care, Do, Try & Shine.

  • Care - We care about our customers and each other
  • Do - We do what it takes to make a positive impact
  • Try- We try our best and we don’t give up
  • Shine- We shine and make it our mission to always stand out


Diversity & Inclusion: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Come as you are.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.