VP, Field Operations


United States of America
  • Job Type: Full-Time
  • Function: Professional Svcs
  • Post Date: 04/09/2021
  • Website: opengov.com
  • Company Address: 955 Charter Street, Redwood City, CA, 94063

About OpenGov

We were founded in 2012, when California was in the middle of a budget crisis and municipal revenues were drying up. We discovered that dedicated public servants were struggling against outdated technology that prevented them from accessing timely spending information and communicating their priorities to citizens and elected officials. So we developed an easy-to-use, integrated Smart Government Cloud™ that features robust solutions for Budgeting, Operational Performance, and Citizen Engagement.

Job Description

OpenGov is a mission driven fast-growth, Series D, venture backed startup (includes Andreessen Horowitz, Formation 8, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).  
OpenGov is the leader in modern cloud ERP software for our nation's cities, counties, and state agencies. We have surpassed 1,000+ governments (and growing fast!) using our products in our mission to power more effective and accountable government.
OpenGov is a 2021 Top Workplaces USA award winner!
About the VP, Field Operations role:
Reporting to the President, this highly visible and impactful role will be responsible for defining the strategy and operations for the GTM organization. You will partner with GTM leadership to help identify and execute improvements to field operations. This role is for you if you enjoy being a driver of change in a business and seeing fast results to help take a company from $X in revenue to $X in 5 years.
- Manage a team of highly capable and strong performing operations professionals across commercial operations, renewals, deal desk, customer success operations, sales and marketing operations, and professional services operations. 
- Provide forward looking analysis and recommendations to improve the various functions within Go-To-Market Manage company ARR, Bookings, and Churn forecasts.
- Partner with the company President and GTM leadership to align on potential focal areas, initiatives, and strategy.
- Manage deal desk and procurement process including: order approvals, professional services approvals, contract vehicles, and resellers, aligning all teams, deal structure, and optimizing deals for needs of the business. 
- Help define and implement best operational practices to increase operational oversight, accurately track the pipeline, project future revenue potential, and proactive efforts to accelerate OpenGov’s growth, retention, and profitability initiatives.
- Develop thoughtful and innovative strategies to increase revenue generation and operational efficiency
- Comp plan strategy and development for all field employees.
- Track and manage all GTM goals and metrics against performance.
- Proactively identify areas of efficiencies and improvements.
- Design and implement territory and organizational structure for optimal market coverage for both sales and professional services teams
- Manage and oversee all marketing operations and metrics
- Proactively manage professional services capacity, partner with finance on monthly models and actuals for hours completed and revenue goals to continually bring predictability to the professional services business
- Partner with sales leadership to drive and operationalize their businesses and GTM motions
- Enable all GTM teams with a combination of training, tools, and process
What makes OpenGov unique
» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs and SF Business Times' 40 under 40 class of 2018!
» Funding: $140 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, and Emerson Collective. Click here to read more about our latest round of funding!
» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).
» Growth: Double growth with 1,000+ governments (and counting) using our products!
» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!
» Product: Named a Tech Pioneer by the World Economic Forum, we are the leader in cloud ERP software for our nation's cities, counties, and state agencies.
» Mission Driven: We are a technology company helping out our communities, cities, and states. We're powering more effective and accountable government.
Come join us and make a positive social impact!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.