Health Center Training Facilitator

Paladina Health

Charlotte, NC, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/19/2021
  • Website:
  • Company Address: 1400 Wewatta St, Suite 350, Denver, Colorado 80202, US

About Paladina Health

The U.S healthcare system is the most expensive in the world, yet it underperforms relative to other countries on most dimensions of health outcomes, access, efficiency and quality performance. Paladina Health’s mission is to deliver a new and fundamentally superior value to the way healthcare is delivered, financed and experienced, fixing what is broken. Our model was designed from the ground up with the goal of comprehensively addressing the main causes of poor quality and escalating costs in the healthcare system such as lack of physician access, fee-for-service billing that leads to the wrong provider incentives, lack of care coordination, lack of transparency into cost and quality, and lack of standards in care delivery.

We believe that by fixing these broken incentives, we can flip traditional healthcare on its head. We focus on the incentive structure between all parties - the physician, the patient, the organization providing benefits and ourselves as the provider of services. Our payment and care model have been developed to create a true partnership with our clients and are working together to engage patients and drive significant change to health outcomes, patient satisfaction, and cost.

Job Description

  • Travel to clinic sites on an as needed basis
  • Deliver virtual instructor-led training
  • Coordinate/Schedule training events
  • Administer training to current and new Healthstat employees; including but not limited to, Physicians, Nurse Practitioners, Physician Assistants, MOAs, Wellness Coordinators, Receptionists, Health Coaches, and any other Corporate Staff.
  • Actively manage the training for existing and new staff members in: Policy & Procedures, EMR, Clinic Portals, Payroll Program, Medical Supply Ordering, and other specialty programs.
  • Independently establish and maintain staff relationships and provide a high level of service and support.
  • Provide follow-up to requested information and/or assistance by end of business day.
  • Obtain necessary data collection and distribute information to various departments; including but not limited to, operations, client services, ancillary services, human resources, risk management, project management/implementation, and wellness.
  • Work collaboratively with all matrix partners, as listed above, to ensure provision of support to clinic and corporate staff.
  • Assist in clinic implementation and physical set-up; including but not limited to, stocking supplies, assembling furniture, setting up computers and printers, assisting clinic staff with IT issues, procuring furniture for clinic when necessary, and conduct clinic audits for existing clinics.
  • Assist in the development of training materials, methods or processes for the Learning and Development Department
  • Assist in the development of interdepartmental materials to streamline successful standard operational procedures.
  • Create and gather training data for subsequent analysis.
  • Assist in the development of new learning objectives to enhance trainings.
  • Ability to work in various time zones within a weekly basis
  • Perform other duties as assigned by manager or as required

Essential Physical Demands:

  • Ability to sit at desk in office location each normal workday;
  • Ability to use personal computer;
  • Ability to communicate clearly and work effectively in person, virtually by video and by telephone
  • Ability to travel commercially by common carrier;
  • Ability to work well in a fast-paced environment, while managing multiple priorities and meeting deadlines
  • Ability to drive to and from client and vendor sites if needed
  • Ability to lift and pull 25lbs

Essential Environmental Demands:

  • Ability to actively interact with on-site health center providers in training settings, clinical settings, and meeting settings
  • Ability to work in climate-controlled office environment
  • Ability to conduct on-site meetings, on occasion, in a variety of environments
  • Ability to travel as above


  • Bachelor’s Degree or higher is preferred
  • Ability to travel 80%+ (possibly including weekends)
  • Ability to leverage a variety of virtual training tools and best practices
  • Ability to work independently
  • EMR experience, eCW experience preferred
  • Demonstrated ability to easily establish rapport and relationships with co-workers, clinicians, clients, and vendors
  • Demonstrated ability to work in an environment with frequent interruptions and high volume of activities
  • Demonstrated excellent organizational skills, attention to detail and ability to prioritize well
  • Demonstrated excellent communication skills
  • Demonstrated problem solving and math skills
  • Previous experience presenting or teaching complex information
  • Phlebotomy skills and/or prior medical services background is a plus


  • High visibility and communication with clinicians, vendors, and co-workers

Pay Range: $55,000 - $60,000


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.