LA Store Manager

Studs

Los Angeles, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/07/2021
  • Website: studs.com
  • Company Address: , New York, NY

About Studs

Studs is the premier brand for bold, inclusive self-expression, offering safe, fashion-forward piercings and earrings.

Job Description

Based in Los Angeles, the Store Manager will report to the District Manager and will oversee the in store experience. You will be responsible for the daily performance and operation of the store while providing amazing customer experience and driving sales. This role will collaborate closely with the CX and Retail Operations Teams and will manage Store Associates and Piercers.

Key Responsibilities:

  • Build a phenomenal team: Hire and train store associates and collaborate on hiring and training piercers. Create a performance-oriented culture by setting clear expectations and targets, and giving appropriate and prompt feedback.

  • Own the store performance: oversee implementation of SOPs, staffing plan, and customer experience.

  • With HQ, deliver a world class customer experience (including answering customer inquiries, issuing refunds/returns, scheduling appointments, etc)

  • Oversee maintenance and facilities. Track and update store budget.

  • Ensure inventory accuracy partnering with the Fulfillment Team, and oversee ordering and maintenance of store and piercing supplies.

  • Report on daily and weekly store metrics and KPIs.

  • Own scheduling and payroll for the store.

  • Contribute to Studs’ social/content strategy.

Requirements:

  • 3-5 years of retail management experience; experience with jewelry, piercing or a service or hospitality business is a plus.

  • You’re an excellent communicator who can build relationships with people of all backgrounds.

  • You act like an owner: if something isn’t working, you fix it and you constantly find ways to improve the business taking feedback from the team and customers and translating it into action items.

  • You’re flexible and comfortable with the gray areas that come hand-in-hand with startups. 

  • You have a passion for earrings and piercing; interest in digital innovation, and community-building is a plus.

  • Driven, creative problem solver that consistently acts with integrity, speaks up, and assumes best intentions.

  • Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

  • Comprehensive medical, dental, and vision insurance 

  • Salaried team members have unlimited time off

  • Three months of paid family leave for both corporate and retail employees (biological, adoptive, and foster parents are all eligible)

  • Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)

  • Paid sabbatical after four years of service

  • Equity plan for all Senior Managers and above (both corporate and retail employees)

  • Quarterly learning and development opportunities to support internal mobility and foster an inclusive culture

We are an equal opportunity employer. We welcome employees from all backgrounds and don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.