Desktop Support Technician

D2L

Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 03/18/2021
  • Website: d2l.com
  • Company Address: 151 Charles Street W. Suite 400, Kitchener, ON, N2G 1H6

About D2L

D2L (Desire2Learn) is dedicated to improving the way the world learns. Find out how Brightspace, our integrated learning platform, supports every individual's unique pathway and potential.

Job Description

The IT Support Technician is the point of contact for D2L users with requests relating to the use of computer hardware and software. You are responsible for providing technical support to local and remote employees with issues relating to hardware failures and replacements as well as software support such as Microsoft Window, macOS, Office application suite, and mobile devices. You will respond to and track issues within the ticketing system in a courteous & timely manner, enabling other D2Lers to get back to transforming the way the world learns!

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L’s has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

General Description:

The IT Support Technician is the point of contact for D2L users with requests relating to the use of computer hardware and software. You are responsible for providing technical support to local and remote employees with issues relating to hardware failures and replacements as well as software support such as Microsoft Window, macOS, Office application suite, and mobile devices. You will respond to and track issues within the ticketing system in a courteous & timely manner, enabling other D2Lers to get back to transforming the way the world learns!

HOW WILL I MAKE AN IMPACT?

  • End-user incidents and problem management
  • Install and supports PC/MAC hardware and software
  • Support mobile devices
  • Support peripheral hardware (including printers)
  • Support meeting room systems (Zoom)
  • Demonstrate excellent written communication skills
  • Asset tracking (computers, mobile devices, etc.)
  • After hours on-call support is required
  • A/V support for company events is required

WHAT YOU'LL BRING TO THE ROLE

  • Understanding Desktop administration/support experience in a Windows environment
  • Understanding Active Directory domain with local, and remote users/offices
  • Understanding Windows or Apple laptops; hardware, software
  • Understanding both Android and iOS mobile devices
  • Understanding of MDM (inTune, Jamf)
  • Understanding Microsoft Office products

ADDITIONAL ASSETS

  • Ability to prioritize tasks without losing track of the day-to-day operations
  • Able to adapt and learn new technologies
  • A passion for technology and driving change
  • A professional service-oriented approach to support

WORK EXPERIENCE RECOMMENDATIONS

  • More than 2 years of experience in related field

EDUCATION RECOMMENDATIONS

  • University Degree or Technical Diploma or equivalent education
  • Microsoft/AWS Certifications are an asset

WHY WE'RE AWESOME:

  • Flexible work hours
  • Health and wellness programs
  • Collaborative work environment
  • Dog Friendly office
  • Snacks and food trays!
  • Foosball and Ping-Pong tables
  • Showers on site
  • Centrally located in downtown, close to restaurants and pubs, easily accessible by public transit

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.